Cabot
Colton's Steak House Grill

Colton's Steak House Grill

195 Northport Dr Cabot, United States

Ribs • Steak • Pasta • Family


"Crazy strict glassware policy. Ordered a draft beer and got the 10lb glass mug. I asked politely to waiter Devin if he could put it in the water mug, which was virtually the same but plastic and not heavy. He said . Went and came back and said the bartender lady, Sid, said that it is against company policy to put beer in the lighter mug... I asked Devin if he's read this policy because I always ask for no 10lb glass mugs at every restaurant I've been to and never had a problem. He told me he has never read it. I went to the bartender girl a few minutes later and asked her why I can't have my beer in a lighter glass. She said it's company policy. I asked her where she read that if a customer asks for a different glass that they are not allowed to do that for the customer. She said she's never read it anywhere... she said she can get the manager. I didn't get her name. The manager said they have just always put beer in 10lb glasses I said okay I get that but I'm asking for an exception. She said no. I asked her where she read this policy and she has never read it either. I was blown away since it was such a simple request. She offered to go to the owner and I declined. My waiter Devin was new, and handled this very well so I still tipped him very well. But the bartender girl, Sid, was on a misplaced authority trip and the manager decided to back this up. CRAZY. I have ate here before and made this request and never had this issue until today. Had them dump the beer and I got a bottle of beer instead. This all bent me out of shape because it was such a meaningless request that gave employees an opportunity for customer satisfaction and they decided that they dont do that here. I just dont get it. I was never rude or anything through the whole ordeal i stayed very kind, what in the world? What a missed opportunity for them. Devin was good and food was too. For this area the food is actually exceptional. I don't want to knock them bad for one power tripping young girl with a misplaced sense of authority and terrible customer service skills."

Arby's

Arby's

10 Ryeland Dr, 72023, Cabot, United States

Cheese • Chicken • American • Desserts


"You will see my previous review below, where I left 5 stars because I've never had an issue with this location...until tonight. Not trying to be a Karen, but it wasn't good. My husband and I eat here on almost a weekly basis, like I said, never really had problems before. Well, we're very unhappy with the food we received tonight. We work in Cabot but live 45+ minutes away. We stop here and get food otw home. Tonight, we bought a 4pc mozzarella stick, a classic roast beef sandwich, and a small curly fry. I'll start with the roast beef. My husband said it was the skimpiest sandwich he's ever gotten anywhere. Three paper thin pieces of meat, flat as a pancake. On top of that, the meat was dry and just didn't taste good, his words. My fries were the worst part. They were hard as rocks, and so burnt that I couldn't even bite into them. Every single one of them were burnt to a crisp. Tasted horrible. When I crushed one in my hand, it crumbled to dust. Completely inedible. The cheese sticks were the only thing that was even halfway decent. I don't feel like we got what we paid for. We live so far away, by the time we got home, there was no way to go back and have it fixed. Really unacceptable. At other places, I always check my food before leaving just to make sure it's good, which we did glance inside the bag to make sure everything was there, and it was. But, since we'd never had an issue here, didn't expect this poor of quality. I hope this gets resolved, when it does I'll restore my previous, positive review. I have pics and video of the food we received, and a receipt, if they're needed. Previous review: Arby's is awesome!! Love it!! Food is always fresh and delicious. Reasonably priced for the quality. Staff is awesome here, on point."