"As she went to place our order, another server brought out our food. Unfortunately, my hashbrowns were burnt, my husband’s sirloin tips were tough (he ordered them medium rare), my pancakes were plain and as hard as rocks, and everything was cold—clearly having sat out for a while. I informed both the cook and our waitress that we couldn’t eat the food because it was inedible. In a rather dismissive manner, I was told my food would be recooked, but I refused that option and just wanted to pay for our drinks instead. The waitress suggested I speak with a supervisor, but I declined because I figured that if a supervisor had been present, our meal wouldn’t have been such a disaster in the first place. Any reputable establishment would have let me leave without paying for anything, but I did offer to pay for our sweet teas, which came to $6.40. I gave her a $20 bill, but she left for about five minutes to get my change. When she returned, I received $13 back, meaning I lost over an hour of my life (getting my change at 7:10), almost got sick from the food that wasn’t at the right temperature, and was shorted $0.60.
While I wouldn’t have minded the wait—especially since there was only one other table occupied—I noticed my husband could see the staff goofing off in the back. He even witnessed one person throwing our waitress over his shoulder. It felt like I was being viewed as rude simply because the service and food I was ready to pay for upon entering were unfit for even a dog. I don’t know what’s going on at this location, but I won’t be returning, even though I used to come here often with my mother for breakfast. The experience was absolutely terrible. One star feels generous for this iHop. After leaving, we went to the Waffle House down the road on Copperfield, where we enjoyed a delicious hot meal and outstanding service."
