"Extremely disappointed...Normally, I am not the type of person to complain, but this type of service shocked me. My fiance and I had came Monday night. The hostess (along with 3-4 other staff members) were standing up front. One employee was eating an entire roll, looked at us, then turned back around not acknowledging us and finished her food. Everyone else continued to hang out. After awkwardly standing there, the same employee (without washing her hands-forget COVID, this is unsanitary in general) sat us.Our server was then extremely short and pretty rude honestly. We asked for a special margarita on the menu, but they were out of Patron. We asked to customize it with a different tequila. He basically cut my fiance off like he was dumb, stating they can only do recipes on the menu (this is understandable, but it was the way he went about it). He said, Nope, nope, nope! We can't do that We had to repeatedly ask for water with our meal and never got anymore rolls (which I've heard this place is known for). Trust me, I understand the shortage as I work in Healthcare, but we were 1 of 2 tables and majority of staff were hanging around.Like stated, I normally wouldn't do this, but I was embarrassed for hyping up this restaurant to my fiance and this being his first experience (my second). I even told him this may be my new favorite restaurant as we were arriving.I contacted the manager just to notify them of our experience. While she seemed very professional and took down my email, she did nothing with it after stating she would do so. I don't mind at all if I were to get freebies or not. It is the principle of the service all around. While the food was great, the service was mediocre and we will not be returning *UPDATE: I reached out like was asked by the owner, to STILL be ignored. This restaurant completely lost my business. It's sad to see people just don't care anymore about decent service. Legendary service? What a joke."
