"I've never encountered anything like what happened tonight in all my years! I ordered a couple of footlong sandwiches online, and my husband picked them up. When we got home, we realized they were made incorrectly—some ingredients and sauces were switched. My husband took them back, and the staff member insisted they were correct, so she rewrapped them and sent him home again.
When I opened them, it was clear they were still wrong. Back to the car I went! As soon as the staff member saw me, she claimed the order was correct. I asked her to come over and compare the sandwiches to the receipt. She acknowledged her mistake but refused to fix them, telling me I needed to leave the store. Then she went into the back room and wouldn't come back out.
Another employee named Sarah came over and was friendly, but it seemed she was following the direction of the first girl and couldn't assist us further. They wouldn’t provide the manager's name, although Sarah mentioned that someone might be able to help us in the morning. I asked her how she would feel in my situation, and she said she wouldn't appreciate being treated that way. It was just so unfair! Now we’re stuck with soggy footlongs after all the back-and-forth, and there’s no refund since they said they couldn’t process one."
