"We sat down, and someone mentioned they would be with us shortly. Two minutes later, a server checked in to see if we were ready, but we informed her that we were still deciding since the toddler needed more time. Another six minutes passed before the owner assured us they would be right with us. After an additional 15 minutes, our order was finally taken.
The server had just been instructed by the owner to stop using her phone when she approached our table. She asked us to go ahead with our order, but her tone was quite off-putting; there were no pleasantries exchanged. As I ordered my toddler's burger, I requested light mayo. The server replied that they would provide it and then tossed a small container onto our table before moving on to take the rest of our order without any friendly interaction. After that, she took the menus and left.
Our food arrived about 15 minutes later and was quite good. One server came over to refill our glasses, but no one checked if the toddler's drink needed a refill. I finished my meal first, and when the server who took our order eventually came over, her tone had changed to be more polite as she asked if she could take my plate. My sister-in-law finished her meal, but her plate remained on the table for another 10 minutes without anyone checking on us or offering a to-go box or the check. Frustrated, I got up and went to the server's station to get my own box. After waiting a moment longer for someone to bring our check with no success, we headed to the bar where the owner and two servers were gathered.
The owner asked if we were ready, and I replied firmly that I was. He inquired if everything was okay, to which I responded that it was not, as I was ready to leave. When he asked what the issue was, I explained the situation. He offered to cover our lunch, and I thanked him before leaving. As I was exiting, I overheard him mention that there had been two tables with issues that day.
Feeling compelled to address the matter further, I returned and spoke with the server who took our order. I expressed that, as someone in management myself, I found her customer service skills to be quite rude. I told her it seemed she was taking her frustration over being reprimanded for her phone use out on us as customers. She attempted to justify her behavior by claiming she was the only one working the floor, but I reminded her there were four servers present. She continued to make excuses until the owner told her to stop talking and listen. When she tried to interrupt again, he instructed her to be quiet. I encouraged her to do better and walked away.
Overall, the dining experience was a mix of great food but extremely disappointing service.
Service: Dine in
Meal type: Lunch
Food: ⭐⭐⭐⭐⭐ (5)
Service: ⭐ (1)
Atmosphere: ⭐⭐⭐ (3)
Recommended dishes: Hamburger, Country Fried Steak "
