"We were scheduled for a 7pm reservation. My girlfriend and I arrived about 10 minutes early, and we went to the bar. The bartender greeted us by saying if you want to order drinks, it 's going to be a while . Some of the others from our party arrived, and we were seated. The bartender did not take our drink order, or acknowledge us again, during the time that we were at the bar. We were seated, and waited over 15 minutes before the server spoke to us for the first time. He came by, explained the drink menu to us, and told us that he would be back to fill our waters and take our drink orders. The server did not return to take our drink orders for another 20 minutes. He also did not fill our waters during that time we ended up walking up to the wait station near our table, and poured our own waters with what remained in the pitchers there. After taking our drink orders, the drinks did not arrive at our table until 8:05pm. That is over an hour from the time that we were seated. During our meal, it was clear that the kitchen was also running behind; serving us from several skewers that were pretty much raw. We also made a separate trip to the bar to order our second round of drinks because the server did not come around again for quite some time. I want to point out that this interaction that we had with the bartender was much more pleasant than our initial interaction. We spoke to one of the managers, asking that she comp our first round of drinks. I thought that this request was pretty reasonable. The manager, after speaking to the GM, Nicole, declined to comp our drinks. Instead she offered a 15% bill reduction for our group. We politely declined this, as the first round of drinks accounted for more than 15% of our bill. I asked for the corporate contact, and Nicole provided it. I want to highlight that even though there were two managers present at the restaurant, the lone bartender was left to serve the entire restaurant by herself. If there was a bottleneck at the bar which was negatively impacting the experiences of nearly every customer in the restaurant, I 'm curious to know why at least one of these managers was not helping the bartender. In addition to all of this, I feel personally responsible for my group having this experience. My group was looking for a steakhouse at which we could celebrate a birthday, and I told the group that Texas to Brazil was a good choice, as I have had several positive experiences there in the past. For 4 of 6 people, this was their first experience at a Brazilian steakhouse. Frankly, this was embarrassing for me. I reached out to customer relations, gave them all of these details, including our receipts, and they offered my a $20.00 gift card. The 15% discount offered by the manager would have been worth over $70.00. Disgraceful service and customer support. Service: Dine in Meal type: Dinner Price per person: $50–100 Food: 3 Service: 1 Atmosphere: 2"
