Telefono: +12486469000
Indirizzo: 39556 Woodward Ave, Bloomfield Hills, USA, United States
Città: Bloomfield Hills
Menu Piatti: 35
Recensioni: 3206
Sito Web: http://www.billsbloomfieldhills.com/
"Up until December of 2023, we would always give Bill 's perfect ratings across the board, but everything changed for us on my husband 's birthday on December 15. If you are wondering why it took so long for me to write about this, it 's because I had PTSD for several months, including trouble sleeping and anxity attacks. If you consider me to be overly dramatic, please read entire story before you decide. For the previous 5-6 years We had been coming to Bill 's at least twice per week. We had reserved our usual table for a very early dinner several weeks prior to my husband 's birthday. When we arrived, our table was occupied. When my husband asked about our reservations, the hostess told us someone else had reservations. We found this unusual, especially because we double check our reservations every week. So after being seated at a different table, we assumed the management decided to give our table away. But as time passed, staff members whom we were familiar with, came up and apologized, stating that the party sitting at our table, had just got up from their original table and commandeered ours without asking. Unfortunately, no one on their management staff thought to intervene. This greatly disappointed us, but we were willing to let it go. However, the universe had other plans for us! After ordering and enjoying our drinks, the very rude and entitled woman who had stole our table proceeded to get up and start yelling and pounding on our table. She said she had very good hearing and could hear us complaining. She told us she personally knew Bill (owner) and could buy our table if she wanted to. During this very public display no management intervened on our behalf. Our food arrived soon after, and I was shaking while I ate. We quickly asked for a to go box and ordered our coffee and my husband 's dessert to go. I had to leave the restaurant before they brought everything to the table because I was ready to start crying and didn 't want to give the horrid woman the satisfaction. Although non management staff showed their concern, I was shocked that at no time did management try to make amends to us. No free coffee or dessert, no discount, no consequences to the rude folks who continue to come back almost daily to continue their reign of terror. We have only come back maybe once per month since this incident because we still like to see our favorite staff. Jane, the bartender, nicely and graciously paid for our meal the next time we came in because that 's just the wonderful kind of person she is. But I didn 't want her to have to be the one to make up to us. She wasn 't even there the day it happened. So, in summary, I am deeply disappointed and disgusted by the management and ownership of Bill 's. Once Jane eventually retires, we will be unlikely to return. Thank you for your patience in reading this entire account."
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