Telefono: +18043083185
Indirizzo: 2554 Sheila Ln, 23225, Richmond, US, United States
Città: Richmond
Menu Piatti: 30
Recensioni: 1469
Sito Web: http://order.firehousesubs.com/menu?service-mode=TAKEOUT&store-number=1226
"I tried to place an order through the app. I kept receiving a message saying there was an error processing my order, so I didn’t think it went through. I figured I would just place my order in person instead, so I did just that. After getting home and eating, I discovered an e-mail confirmation for my online order that I thought never went through. I called the app’s customer service. They told me to call the store directly for a refund. When I called the store, I spoke with a familiar voice of the worker I see about twice a week when I frequent this location. I always thought he was super nice until now when I wanted a refund for an order that the app said wasn’t processed. He said they don’t do refunds; that it’s not even possible. He made me feel very stupid telling me it was my own fault for walking past the online pickup orders to place a new order in person. I told him I didn’t need a refund if they would just let me have a free sandwich next time. I literally go there like twice a week, but he’d rather lose a regular customer than accommodate me for an error on their own app. What kind of service is that? They could’ve gotten probably hundreds of dollars from me in the long run for fixing this little $10 problem as I very much love Firehouse Subs. I want to cry right now for having to give up such a wonderful product because of poor customer service and a faulty app. I filed a dispute with my bank for the charge. Hopefully I get my money back, but I still will not be returning to this establishment."
Menu completo - 30 opzioni
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Susan
Dry and extremely lackluster ordered an Italian sub.
Indirizzo
Recensioni
Dawn
I like my sub, but they didn't put my banana pepper on it. I ask
CJBrown
Don't waste your money on this small sub that you can eat in just two bites.
Joseph
The sandwich was poorly made with an excessive amount of mayonnaise and lacking lettuce. It seemed as though little effort was put into preparing it. Visualizza piatti
swavae
Literally the worst steak and cheese I have EVERRR had in my whole life and they refused to do anything about it , worker stood there with his arms crossed very unhelpful.
Quamar
I haven't had Firehouse Subs since I was a teenager It was nice to try it after awhile the sub I got was delicious I got the New York Steamer I'll definitely be there again
Braeden
great sub-parts and very mannable. a little expensive, but it is a clean and pleasant place to visit lunch or dinner. they get what they pay for. a lot of meat on sandwiches. Visualizza piatti
Bernard
exceptional service! both staff were friendly and very helpful. our lower parts, a veggie and a hero we are delicious and not dry at all. much better than subway. also this restaurant was very clean.
Jeff
I love coming to this restaurant because the staff is always very friendly and the food is served quickly and tastes great. It's my favorite place to eat and the customer service is the best I've ever had in this area. -Jeff Schulze
David
I tried to place an order through the app. I kept receiving a message saying there was an error processing my order, so I didn’t think it went through. I figured I would just place my order in person instead, so I did just that. After getting home and eating, I discovered an e-mail confirmation for my online order that I thought never went through. I called the app’s customer service. They told me to call the store directly for a refund. When I called the store, I spoke with a familiar voice of the worker I see about twice a week when I frequent this location. I always thought he was super nice until now when I wanted a refund for an order that the app said wasn’t processed. He said they don... Visualizza piatti
Categorie
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Steak Assapora tagli pregiati di succulente e tenere bistecche, grigliate alla perfezione. Ogni morso offre un'esplosione di sapore, servita con contorni classici e salse deliziose per migliorare la tua esperienza culinaria.
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Cheese Una selezione curata di formaggi artigianali da tutto il mondo, con sapori e consistenze diverse che deliziano il palato. Perfetti da condividere o gustare singolarmente con gli accompagnamenti ideali. Visualizza piatti
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American Goditi i sapori classici americani con il nostro menu vario, che offre succulenti hamburger, pollo fritto croccante, costine BBQ sostanziose e insalate fresche. Concediti un comfort intramontabile ad ogni morso, creato per soddisfare tutti i gusti.
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Fast Food Goditi una varietà di pasti veloci e deliziosi perfetti per mangiare in movimento. Dai succosi hamburger e patatine croccanti alle bevande rinfrescanti, il nostro menu fast food soddisfa le tue voglie con un servizio rapido e sapori irresistibili.
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