Fu Leen Palace - Piatti

15525 Warwick Blvd, Newport News, United States

🛍 Tea, Casual, Chicken, American

3 💬 42 Recensioni

Telefono: +17578880260

Indirizzo: 15525 Warwick Blvd, Newport News, United States

Città: Newport News

Menu Piatti: 35

Recensioni: 42

"When I called back, I politely explained how unkind that was, but she continued to be disrespectful and refused to listen. She kept saying that if I didn’t like the food, I should contact someone else. I never said I didn’t like it; I simply wanted the food I ordered and paid for. I will never order from here again. How do they expect to stay in business when they treat loyal customers this way? At the end of the day, it’s just food, but it’s important to treat people with respect. This woman wasn't even willing to send me a new meal; she brushed it off, claiming it had just "slipped" in. But it wasn’t just one big piece—it was mixed throughout the dish. I haven’t eaten chicken in over a decade, and now I might need to go to the hospital because of this. I wouldn’t recommend trying food from this establishment. How can you support a place that shows such unkindness and disrespect to its customers? I’ll be praying for that woman, hoping she finds peace because her handling of our situation was disgraceful. I honestly wish I had recorded our conversation; she was so unpleasant that it would save someone else from the hassle. As for the response to my review from the “owner,” don’t try to pretend everything is fine now. Your attitude toward me was anything but nice, and you didn’t mention the delivery driver or how busy he was. You were simply rude. I paid for delivery and expected my order to be correct. I shouldn’t have to drive to fix a mistake on their part. There was not just one piece of chicken; there were several small pieces hidden in the rice. That large piece was easy to capture, but the other bits blended in. May God bless you. I’m done with this situation, but please don’t add lying to your other issues."

William William

Fantastic food! Amazing people! We’ll be returning frequently! The quality, service, and variety are outstanding! If you love Chinese cuisine, this is the place for you!

Indirizzo

Mostra Mappa

Recensioni

Nia
Nia

I ordered delivery a couple times. Food was ok. Rice taste weird. When I went into the restaurant for the first time. I was greeted with ?what?s your order?? Customer service is 0. Now that I?ve seen inside of restaurant I will not be back.


cynethia
cynethia

I ordered delivery a couple times. Food was ok. Rice taste weird. When I went into the restaurant for the first time. I was greeted with “what’s your order?” Customer service is 0. Now that I’ve seen inside of restaurant I will not be back.


Nia
Nia

I ordered food through Uber Eats, and when I took a bite, I discovered a live worm crawling in my meal! I was so repulsed that I immediately threw up. I am absolutely horrified and would strongly advise others not to eat here. I wish I could share a video of it moving; I'm still in shock. Visualizza piatti


Nia
Nia

Terrible experience, place has really gone downhill. Food was all over the place in bag which led to the spilling of sauces. Fried chicken feels stiff like thrown into microwave. Asked white guy for sauces, lied to my face saying there was in bag, no sauces to be found. Considered ordering from them but never again. I will be taking my money to HongKong where they know how to cook food well done.


John
John

I don't know what these other reviewers are saying about the customer service and delivery drivers. My experience has been the complete opposite.I have ordered multiple times from this place: delivery, in person, and for pick up, and in every case the food was fresh, made to order, and tasted delicious.This is my go-to spot for Chinese food since I've moved here and they have always made great meals for me. I regularly eat here and they have not messed up an order yet.


Nia
Nia

This place doesn't even deserve a single star. I have been a loyal customer for a long time, but that's no longer the case. My husband called to address the issue of chicken being in my order, as I do not eat chicken, and to see if the correct food could be delivered. This mistake caused me immediate stomach pain. Instead of addressing our concerns, the staff member responded rudely and hung up on my husband while he was still speaking. When I called back to express my feelings about her unkind behavior, she spoke to me in a dismissive manner. Visualizza piatti


Autumn
Autumn

The restaurant worker is extremely rude, they had tripping hazards throughout the restaurant. They have a kid's bike inside the restaurant near the kitchen which is beyond unsanitary especially since the bike is dirty and even if it's ridden inside where there is foot traffic or outside, any bikes inside the restaurant where it is visible especially near the kitchen is not where it belongs. They should have left it near the front door or in the back of the restaurant where it is not visible or anywhere near the kitchen. They have kids' toys all over the floors near the open dining areas. They have the majority of the restaurant blocked off but they have open seating near the kid's toys all o...


Dawn
Dawn

I love discovering new places to eat so when I got a flyer for Fu Leen Palace in the mail I was stoked to try them out. I ordered the lunch special on their website. For $7.50 you get an entree (extra charge noodles and other sides) and an egg roll or a soda. I went with bourbon chicken w/white rice and egg roll. Since there is a $15 minimum for delivery, I added a soda and crab rangoon. The website was easy to navigate. The only real issue is that I didn't see what soda they offered. No biggie. There was an option to leave note so I just listed what I wanted. Food was delivered about when they said it would be. I ate about 3 of the rangoon. I scooped some of my chicken and rice into another...


Sherrel
Sherrel

When I called back, I politely explained how unkind that was, but she continued to be disrespectful and refused to listen. She kept saying that if I didn’t like the food, I should contact someone else. I never said I didn’t like it; I simply wanted the food I ordered and paid for. I will never order from here again. How do they expect to stay in business when they treat loyal customers this way? At the end of the day, it’s just food, but it’s important to treat people with respect. This woman wasn't even willing to send me a new meal; she brushed it off, claiming it had just "slipped" in. But it wasn’t just one big piece—it was mixed throughout the dish. I haven’t eaten chicken in over a de... Visualizza piatti

Newport News

Newport News

Newport News, parte delle Hampton Roads della Virginia, offre cucina in stile meridionale con frutti di mare come tortini di granchio e ostriche, insieme a prosciutto di campagna e piatti ispirati all'epoca coloniale.

Categorie

  • Tea Esplora la nostra selezione di tè lenitivi, offrendo miscele sia classiche che esotiche. Perfettamente infusi per risvegliare i tuoi sensi, concediti la nostra gamma per un momento di tranquillità e sapore in ogni sorso.
  • Casual Il nostro menu Casual offre deliziosi comfort food per una cena senza sforzo. Dai succosi hamburger e deliziosi sandwich a fresche insalate e piatti principali sostanziosi, la nostra selezione diversificata offre un'esperienza deliziosa per qualsiasi uscita informale. Visualizza piatti
  • Chicken Succulento e saporito, i nostri piatti di pollo sono realizzati con carne tenera, condimenti saporiti e diverse ispirazioni culinarie. Goditi una deliziosa varietà che saprà soddisfare ogni palato.
  • American Goditi i sapori classici americani con il nostro menu vario, che offre succulenti hamburger, pollo fritto croccante, costine BBQ sostanziose e insalate fresche. Concediti un comfort intramontabile ad ogni morso, creato per soddisfare tutti i gusti.

Servizi

  • Credit
  • Takeout
  • Piatti
  • Television
  • Menu
  • Reservations

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