Telefono: +12124318642,+12124318750
Indirizzo: 311 Church St., New York 10013, 10013-2491, United States
Città: New York
Menu Piatti: 35
Recensioni: 5257
Sito Web: https://www.macaonyc.com/
"My res was for 2 people at ~9:30pm on Opentable for Standard Seating and I noted that the special occasion was an “Anniversary”. After waiting for the hostess for 5 minutes and then another 5 mins, she then proceeded to sit us at a booth (meant for 4-6 people) and a few mins later said that we will be moved to a table for 2 soon when it’s available. Weird. We sat there awkwardly waiting and a few mins later we moved to the smaller table and ordered drinks. I kindly asked to remove the plates from our small table since we wanted more space for our drinks. The drinks came and not even 10 mins into enjoying them the hostess came back up to us and said something like “sorry but you need to leave the table if you’re not gonna order food because it’s for dinner only”…. NOBODY said anything about that when we ordered and nowhere on Opentable did it say 'dinner only ' or 'minimum spend ' or anything of the sort. They could 've kindly told us to order food and we 'd have ordered some appetizers. FYI there were 2 other tables available. We said we could move to the bar if there 's space so the hostess went to 'check '. 1 minute later the waitress (not hostess) casually drops off the check, not saying a word, which was extremely rude. At this point we were confused and angry. After flagging down the hostess again I told her that I want to finish my drink and asked why I just got the check. She said she can’t find space for us at the bar but we still have to leave. I have never been treated so poorly at a bar restaurant even though I’m from NY and have been to many bars and restaurants throughout the years. Absolutely no way to treat customers who were excited to be there, enjoy cocktails, and celebrating a special occasion. The drinks are quite pricey too- what a waste of money and time. I am still upset that our anniversary night was ruined like this and will I will never go back to Macao. Fix your customer service in the future or update your Opentable seating arrangements."
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