Telefono: +19736583598
Indirizzo: 1161 US-46, 07054, Parsippany-Troy Hills, US, United States
Città: Parsippany-Troy Hills
Menu Piatti: 35
Recensioni: 2406
"A cafe refuses to cut a bagel in half for a customer This Parsippany Panera cafe has issues,The manager will argue with you, we do not cut bagels for customers; it 's Panera store-wide policy , and we are trained with this policy. While we asked if there was a written policy (document or poster anywhere in the store), they failed to provide one for us. She asked us to call Panera or Manger; they will tell you the same thing. She added, We are in business for bakery, we are not cutting bagel for customers, sometimes, we are busy, we do not do that On weekdays, we always have coffee there, and we decided to grab a bagel for breakfast and drive to work. a half-sized bagel will be easier for us to have while we are in the car.We were ordering online and filled the special instruction field with Please cut the bagel in half and with a plastic knife They not only refused the cutting but also gave us a spoon instead of the knife (to spread the butter we ordered , Just like other customer states in the reviews, this cafe does not willing to address customer 's reasonable requests, instead, use 'policy ' to fighting with clients.We then called Panera customer service; the customer service Rep said they were sorry about what happened in Parsippany and offered us 4 bagels for compensation (which does not address the issue), and the customer service did mention there is no such no cutting bagel in half policy .I visit this cafe a lot (almost every day), and there are times need to remind them the coffee is out. The manager 's focus is not taking their service to meet their brand standard. Instead, they spend time fighting with customers like you.We tried another cafe nearby(Handover), same online instruction; they did help us to cut the bagels. And we asked if this type of service is a one-time courtesy thing. The staff says, it 's a normal request. You are welcome to be here.In the end, I lived in Parsippany; I wanted proper service in my town; I did not have any store owner/manager come out and fight with customers for cutting a (one) bagel for customers Do you think I am asking too much?"
Menu completo - 35 opzioni
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Freshly-Baked Breads
Panetteria
Dessert
Pasticceria E Dolci
Piatti Misti
Pane
Varie
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Bagels &Amp; Spreads
Bagel Speciali
Breads & Starters
Featured Items
User
I asked to please toast my bread the kid goes ohhh we don't do here lmao. that place is done
Indirizzo
Recensioni
User
Slow service for picking up 2 items. They need more help making orders. Stay away during lunch they are super slow at making orders. Hire more help ASAP.
User
Customer service is amazing, the manager Kelly went above and beyond to ensure satisfaction. Food was delivered hot. Totally recommend and will be ordering again soon
User
Chanel, The General Manager at this point or one of the managers is fantastic that she goes beyond and beyond her normal tasks and her service was so great today that I left my way to write this review. Great staff here Visualizza piatti
User
Every once in a while, I like to stop by for a cup of coffee and perhaps a snack or breakfast. I enjoy having lunch there, despite the occasional busyness. The staff is friendly and accommodating, always ready to help. If there was ever an issue, they promptly addressed it.
User
Great drive-thru experience! Delia assisted me in choosing my order in a friendly and efficient manner. My fiancée and I were just looking for Green Passion smoothies, but they were out of spinach. (Naturally, I created a whole story about why they might run out of spinach), but Delia kindly explained the real reason. She was genuinely happy to help and had a big smile that always makes a positive impression in my opinion.
User
I am sitting in the parking lot outside of this Panera after just getting a couple of coffees and felt compelled to write this. This review is wholly and totally due to one person who works at Panera, Donna. She manages the drive thru and I go out of my way to this Panera specifically because of her. Not only does she, without fail, always get every single order I place right (and Im a bit annoying with restrictions/modifications) she makes recommendations that are spot on, is extremely efficient and so pleasant to interact with, even after a sleepless night pre-coffee! I do not know Donna personally but when I pull up to Panera I feel like Im talking to a friend, shes so great! Its very rar... Visualizza piatti
User
It was inconvenient to return home, then go back, wait, and finally get to eat again. But I'm willing to give them another chance. They made errors, but they acknowledged them in the end. Update (February 2021): David made good on his offer, for which I am grateful. Update 2: I'm taking away a star. I will return when David's offer is concluded. Update: I called back and after two minutes, David answered. He offered me a free sandwich next time, which I appreciate. Supplement: The Broccoli Mac and Cheese was disappointing. The pasta was overcooked, and there was way too much cheese sauce. I regret ordering it for a late dinner near closing time and won't get it again. The regular Mac...
James
On weekdays, we often stop by for coffee and decided to grab a bagel to enjoy on our way to work. It would have been much easier to manage in the car if it had been cut in half. When placing our online order, we requested in the special instructions that the bagel be cut in half, and asked for a plastic knife to be included for spreading our butter. To our surprise, not only was our request to cut the bagel denied, but we were also given a spoon instead of a knife. Like other customers have mentioned in their reviews, this café seems to lack interest in accommodating reasonable requests, often hiding behind "policy" as an excuse to disregard clients. After our disappointing experience, we r...
User
A cafe refuses to cut a bagel in half for a customer This Parsippany Panera cafe has issues,The manager will argue with you, we do not cut bagels for customers; it 's Panera store-wide policy , and we are trained with this policy. While we asked if there was a written policy (document or poster anywhere in the store), they failed to provide one for us. She asked us to call Panera or Manger; they will tell you the same thing. She added, We are in business for bakery, we are not cutting bagel for customers, sometimes, we are busy, we do not do that On weekdays, we always have coffee there, and we decided to grab a bagel for breakfast and drive to work. a half-sized bagel will be easier for us... Visualizza piatti
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Kebab Assapora i nostri deliziosi kebab, sapientemente grigliati e pieni di gusto. Scegli tra una varietà di carni e spezie vibranti, serviti con contorni freschi. Perfetti per un pasto soddisfacente e saporito.
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