Telefono: +19894796197
Indirizzo: Ritchie Drive, Harbor Beach, United States Of America, 48441
Città: Harbor Beach
Menu Piatti: 35
Recensioni: 827
Sito Web: http://coneyisland.com
"Maybe we went on an off day, but it was one of the worst restaurant experiences we’ve seen. As soon as we walked in, a waitress was complaining about her table and said “this table is ssing me off”. We sat down and she continued to complain about them, in front of the other customers. A couple sat next to us and waited a bit for menus. She came over, slammed their menus down and walked off without saying a word. Those customers were appalled and asked us what her problem was. When another waitress came to take their drink order, they let her know about the rudeness that had just happened. She said it wasn’t rudeness, but they were busy. The gentleman explained he didn’t do anything to warrant that treatment and she said “you know what, I’m not dealing with this” and walked away. The customers got up to leave, which led to both waitresses and customers arguing in the restaurant. After the customers left, they continued to bash them. Shortly after, they complained about another table asking for condiments before their food came. I have never witnessed such disregard towards patrons and rudeness from a waitstaff. We all know the restaurant industry is hit hard with staff shortages. But there’s no reason to take frustrations out on the people trying to patronize a business. And as business people, it’s never good to complain about customers in front of other customers. A regular there told us “that’s just how she is”. It’s not acceptable. I know the rudeness wasn’t aimed at us, but the whole experience was not good.We stayed for our food, only because we had already placed our order. The breakfast was one of the worst I’ve had. The sausage was inedible, the bacon tasted microwaved, and I couldn’t even cut into the ham. The hash browns were the only thing I could tolerate. We quickly ate what we could, paid and left.When I told friends about what happened, they couldn’t believe it. They frequent this establishment and had nothing but good things to say. I debated not doing this review. But if I can get the staff to realize some things, like complaining about customers, should be done later- not in front of a busy restaurant- then I’ve accomplished one thing. Working in the service or retail industry, especially with staff shortages and customers that can be rude, is hard. I 100% understand that. But in this case, no one was rude except the staff. The other reviews on here are great. So focus on the friendly, family atmosphere and good food. It may have been an off day. Just remember to not alienate those trying to patronize your business"
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