Fairmont El San Juan

Amazing experience! Service was excellent! Food was yummy

My husband booked this hotel through Expedia. We thought it would be a good hotel from the reviews and images but our experience proved differently. When...

Great place for drinks and food while lounging by the beach or by the pool. We started with a cabana by the beach then we moved to the poolside cabana. This lobster is delicious. Drinks were amazing View menu

I went with my finance on our last day and Jose was such a good waiter. Although we argued and cried on the cabana, he was patient, fast with service and made us feel welcomed! Will be coming back, this time with less drama hahah.

This venue never fails to exceed my expectations. Friendly and vivacious bilingual staff, great music and pet friendly. If your pet doesn’t like beach cats it’s not for them… they do not bother guests even whilst in the surroundings. Incredible food and dynamic attention for all ages.

The food, drinks, and service was outstanding and the highlight of this experience. However, the location of the restaurant was difficult to find and very few people in the hotel knew where it was. Additionally, when we arrived for our 5:30 reservation, the staff at the location informed us that last call for food was at 5:40 and the staff was surprised about the reservation time. View menu

Open table is NOT accepted at this Resturant/Resort. However it is available online, so when I showed up there was no reservation. Second the food at this hotel is below average bar food- at 3 times the price. Finally we valet parked for 70 minutes and the cost was 35 dollars. It is 35 dollars for one minute. The paid parking window was crazy rude about their policy and the women explaining it to me was under a desk- I could only see her hand. A very weird experience for Mother’s Day. I will never go back to el San Juan

Went for lunch and this place is the restaurant booked all the way in the back of the hotel with no view in comparison to the other restaurant over looking the pool that's lively with a good crowd that they promote on open table it's not the same restaurant they tried to sit me at. Then a security guard accused me and my girlfriend for walking from the beach and not there to eat and I believe it was because I was black. So many emotions caused us to get into an argument. Don't book here if you're black just solely looking to dine. If you aren't staying at the resort.

One star because we were not able to go. We had made a reservation for 8 for 5:30pm for their Thursday Sunset Sessions. We were running late because of traffic, but were told that their last reservation is actually at 5:30pm on the dot. It also doesn 't seem like there is actually any Sunset Session. On the website it said it goes until 8pm. It was super disappointing because we got ready and raced over. Also, you are not able to reach the restaurant directly. You have to call the hotel operator. With that said, they did send us to a different restaurant, Cana and our server was Alberto. He was amazing. Just don 't want anyone to run into the same issues we did! View menu