Pancho's Mexican Grill

577 H Street, Chula Vista, 91910, United States Of America

🛍 Pub, Meat, Cafés, Fries

3.6 💬 1281 Reviews

Phone: +16192070174

Address: 577 H Street, Chula Vista, 91910, United States Of America

City: Chula Vista

Menu Dishes: 35

Reviews: 1281

Website: https://www.pmgtacoshops.com/

"I went to buy a california burrito and when ordering over the phone, I asked the guy who took the order what ingredients were included since I like it a certain way. He confirmed that all the ingredients I like were included in that particular burrito, so I proceeded to place the order. When I got home, I cut my burrito in half and realized there was no sour cream, one of the main ingredients. I called the store to let them know about the incident, it wasn't a big deal. They told me they would replace it if they brought it back, so I did, considering I live in San Ysidro and they are in Chula Vista. When I got there, they made me another burrito and even made sure we wanted sour cream this time, as it should be. Once I got home again, I repeated the same process. I cut the burrito in half and again realized there was no sour cream so now I was frustrated and contacted the store again to let them know there was no sour cream again. My problem was not solved, so she asked the cook to do it again, and he said yes, he would put sour cream. I continued by telling him I would send a photo if necessary because I wasn't about to be called a liar. She then added that yes, I could send it to her phone and gave me her number. Immediately, while I had it on the phone, I took a photo from multiple angles, showing that there was no sour cream, just cheese; You can clearly notice the difference. Then she put me on speaker while showing the cook the photo I sent her, only to tell me that I was confused and that the cheese was the sour cream, when I had the burrito in front of me. I didn't want to argue and told him it was fine. I'm just not going back and I was going to write this review. She then sent me a message apologizing but still did nothing about it, starting to tell me I could come back and she would give me a refund. I declined their proposal, since it would be my third time going back and forth for something they should have already done right the first time. Not even McDonald's makes mistakes like that; It seems like the employees are more interested in gossiping about girls and girlfriends and how cute one is and how cute the other is, rather than paying attention to what they're doing. I do not recommend this place and I will not return. At one point it was our go to place, now I don't even want to recommend it to my family or friends because of the lack of customer service and lack of cooking skills. I could have made a better burrito at home; I was just lazy."

Full menu - 35 options

All prices are estimates on menu.

Tacos

Burritos

Signature Burritos

Soups

Breakfast Burrito

Tortas

Offal Tacos

Burritos And Bowls

Tostadas

Appetizers - Pa' Los Consentidos

Baja Tacos

Entrées

Breakfast Entrees

Chilaquiles

Appetizers

3 Tj Tacos

Ricardo Ricardo

The food and service were excellent, but the atmosphere was typical of a taco shop.

Address

Show Map

Reviews

Jorge
Jorge

I called to ask if they have sopapillas, and they have no clue what I'm talking about. Lost my service for


Rene
Rene

Parking: There is a small parking area on the side and behind the building. Wheelchair accessibility: Yes.


rodolfo
rodolfo

One of the best burritos in Chula Vista, the best burrito is the Angus, there will be a day when it is nearby and I don't pass by one, View menu


Ray
Ray

I went to place a very large order, since I entered the door the employees were very attentive and friendly, their service was fast and accurate. I definitely recommend Panchos for your Mexican food cravings.


Ray
Ray

It is in front of Chula Vista plaza on H and Broadway. Good food, fast service, ok prices.... Parking: Lunch and dinner time it might be hard to find parking, you might need to park in the adjacent parking lot


Jairo
Jairo

Lots of great taco shops in Chula Vista but this place surprisingly stands way above the rest. The food was delicious. I just expected average but the flavor and portions were for sure 5+ stars. The Carne asada fries and Carne asada burrito are definitely better at this spot. definitely will be back. View menu


Alberto
Alberto

The food is average at best. I will say every time I eat here my stomach hurts like a bloated feeling. It’s some kind of heavy feeling. The burritos are oily idk. If you like mediocre taco shop with an upset stomach feel then eat here. P. S all the salsa lack in flavor and spice and some have the same oily texture.


Macaroni
Macaroni

I ordered food from this restaurant in May 2024, and when I opened my tacos, cockroaches crawled out. It was absolutely disgusting. I called the restaurant to request a refund, and they admitted that they are aware of an infestation. Despite this, they continue to serve food to customers. I would strongly advise against eating here.


CA
CA

I went to buy a california burrito and when ordering over the phone, I asked the guy who took the order what ingredients were included since I like it a certain way. He confirmed that all the ingredients I like were included in that particular burrito, so I proceeded to place the order. When I got home, I cut my burrito in half and realized there was no sour cream, one of the main ingredients. I called the store to let them know about the incident, it wasn't a big deal. They told me they would replace it if they brought it back, so I did, considering I live in San Ysidro and they are in Chula Vista. When I got there, they made me another burrito and even made sure we wanted sour cream this t... View menu

Chula Vista

Chula Vista

Chula Vista, located in Southern California, offers a diverse culinary scene featuring tacos, seafood, and fusion cuisine reflecting its rich Mexican-American culture.

Categories

  • Pub A cozy, lively setting offering classic pub fare and a wide range of drinks. Enjoy hearty dishes like fish and chips, burgers, or wings, paired perfectly with craft beers, cocktails, and local brews.
  • Meat Explore our mouth-watering meat selection, featuring expertly grilled steaks, tender chicken, and flavorful lamb dishes, each seasoned to perfection for an unforgettable dining experience. View menu
  • Cafés Charming cafés offering a variety of freshly brewed coffees and teas, along with light snacks, pastries, and desserts. Perfect for a morning pick-me-up or an afternoon treat in a cozy atmosphere.
  • Fries Crispy, golden fries seasoned to perfection, offering a delightful crunch with every bite. Perfect as a side or snack, these fries come in various styles, from classic to loaded gourmet options.

Amenities

  • Delivery

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