Papa John's Pizza - Menu

The manager, Simon, is fantastic! It wasn't even PJ's fault that there was an issue with my order, but Simon still stepped in to help. The customer service is outstanding and the food arrived promptly.

good pizza, they have a special always consistent and much better than pizza hut. close to ku parking is a little small, but it is worth the tour. I wouldn't recommend eating inside as you get out, like the pizza they bake, smells and it's loud from the whole pizza making.

I went in to pick up my online order and was informed it would take at least 15 minutes because there were two other orders ahead of mine. Since I was in the store, shouldn’t my order take priority? I understand that they might be understaffed, but that doesn’t justify being unprofessional and illogical. It was quite frustrating. View menu

positiw: love the brotsticks and garlic butter and the people who work there seem very friendly. negatiw: they seem to deliver forever. tonight I ordered this for the sleep of my sohne. online, it said it would take about an hour (original eta was 7:55.) when I called after 8 to check it, said the phone system 8:55. it went at 9:30 o'clock. really don't think it's worth it.

The pizza quality is outstanding, and the location is beautiful, plus the staff were excellent. However, the issue is that this place doesn’t accept most of the common coupons offered by other Papa John's in the Kansas City area. I really appreciate Papa John's quality, but it’s difficult to justify paying more than twice the price for a pizza of the same size and toppings elsewhere.

Had to go pick up my own delivery order because they were so short staffed. This is the second time I have had to do this. When I arrived the pizza was cold also. I should have refused it… Their online ordering system way under estimates how long it takes to make an order. I would stay away from ordering from here during busy times unless you like to wait almost 2 hours for cold pizza. View menu

We place a delivery order. Get an estimate of an hour and a half.........weather is nasty. Then a call with kids screening in background after 90 minutes asking if we want to come get it or wait another hour and a half....when declining both options I was asked if I wanted a refund...like dah. That's the resolution? I understand weather...and the reality of service industry now but I doubt I will ever order PJs again.

Bought a $20 gift certificate. My husband went to pick up pizza and was told upon check out that gift certificates can’t be used in conjunction with store specials (ordered 2 pizzas for $22 . So we were charged $34, then he used gift certificate. When I called to inquire why we couldn’t use a gift certificate (not a coupon! on an in- store special, the manger told me “I’m honestly very busy right now, and need to let you go, if you’re only going to complain.” Ooookaaay….won’t bother ordering here anymore.

Ordered a pizza for ASAP pickup via their website. Was given 40-50 mins for the order to be ready per their tracking system. I showed up at 45 mins and was told to come back one hour later. They are short staffed and have huge backlog of orders which is understandable during a KU game but nowhere do they communicate that the order is going to be delayed until I show up. The employee blames the website for wrong tracking info. I am not sure how I am responsible for their corporate issues. Would have preferred if they did not accept new order so I would have ordered elsewhere. I wanted to support a locally owned franchise but this is the customer service I get. I was enquiring if the order was... View menu