Phone: (+1)7272028862
Address: 3045 Dr M.L.K. Jr St N, 33704, St. Petersburg, US, United States
City: St. Petersburg
Menu Dishes: 5
Reviews: 1051
"Not long ago I stumbled upon this place. I was in love with it right away. I told everyone I knew about it. The service was great. The food was delicious. The ease of the drive thru was just what I needed with small children in tow. This place is a cashless business. Each customer they charge an automatic 15 gratuity. Sometimes they ask if the gratuity is ok and sometimes they don't. You prepay before they bring you the food and before you eat it. Charging Gratuity ahead of time is a bit presumptuous in my opinion. Months after I started going here, I started asking for my receipts. I did this because according to my credit card statements, the charge was different each time. Even though my order was the same. Unbeknownst to me, I'd been charged way above the 15 . Sometimes it was 23 , other times it was 25 . It was whatever amount they decided on. Did I mention this place is drive thru only? I had many discussions with the owners and they promised they would fix the problem. She comped a meal or 2 of mine for the extra money I spent, but it was not near the amount I had spent when the extra gratuity was added on to each order. I can only imagine how much extra gratuity I paid before I previously started asking for the receipt. I use to go there 5 days a week. Do the math. Today was the very last day I will give Pineapple Espresso my business. They overcharged me again. They did not fix the problem, but continue to blame it on the new help or their new credit card machines. I gave them multiple times to get there sh t together and they didn't. So, if you are thinking of visiting this place or maybe you already do, I highly suggest you have them print out your receipts. And pay attention to any extra charges. Chances are really good your paying an extra 23 or more gratuity on your orders."
All prices are estimates on menu.
St. Petersburg, known for its beautiful beaches and vibrant arts scene, offers seafood delights like grouper sandwiches and Cuban-inspired cuisine in a sunny, laid-back atmosphere.