Phone: +19256251700
Address: 2190 Main St, Oakley, United States
City: Oakley
Menu Dishes: 35
Reviews: 1023
"Horrible service by shift manager So Saturday night my family, who always loves RT pizza, wanted pizza for dinner while decorating our Christmas tree at home, I logged into my loyalty account on the RT app, I filled out an order and was able to apply a $10 off December for a $40 order discount to my $60 order, when I was checking out, the system would not accept my credit card, I tried 3 different cards multiple times, at this point and 20 minutes later, I decided to call the order in, when the gentleman took my order I told him about the issue and the discount, he asked me for my rewards info and said he found it everything was good to go and he applied the discount for a total of $55, I drove down to pick up my order and after standing in line for a few minutes as they were a bit busy, a gentlemen began to check me out and after confirming my info and order, he said that will be $66, I said there is supposed to be a $10 Dec loyalty discount applied, after looking in computer he says I don 't see any notes about that, after explaining the conversation I had with person that took my order, he says well there nothing I can do for you, I asked to speak with his supervisor to see if we could work it out, he says very rudely I 'm the shift supervisor so there 's nothing I can do for you , I said back to him ok well then enjoy my pizza and I turned and walked out. The management of this store needs to re consider who they have at the front counter, as a business owner myself the most important person to represent your business and for customer service is the person greeting customers. (This took place Saturday 12/02/23 6:15pm), whoever this shift leader is, he needs to go)!!"
All prices are estimates on menu.