"Lost an avid lover of Suttles today. At 550, sold out of potato’s, chicken, ribs. Had a pick up order, they told us 30 minutes, we drove through at 25 minutes they took our $51.00 said it’d be another 20. Now an hour past the time the order was placed, no food no eta on when it’ll be ready but the funds are out of my account. Suggestion: be forthcoming about the time it’s going to take when the order is placed and/or, don’t take the money if the consumer will have to wait an additional 30 minutes (hour total) after when they were told it’d be ready. Suttles has always been one of our go-tos, it feels the service slips by each visit. I hate writing this review but something has to give. The food is TOO GOOD for the service to be this bad. Especially for premade food. (Brisket, Sausage, Potato salad) that’s all we ordered. Service: Take out Food: 5 Service: 1 Atmosphere: 5"