Phone: +14253376426
Address: 5006 132nd Street SE, Everett I-98208, United States
City: Everett
Menu Dishes: 35
Reviews: 3740
"I placed a mobile order to pickup. Arrived at 7:29pm. 5 cars in front of me. Ordered at 7:32pm. Got my food at 7:43pm. I usually go to a different location but since my last experience was so bad, I decided to try this location. I read the reviews from the last couple of months and noticed that most of the reviews are complaints of getting the wrong food or missing items. I also read some reviews that talk about mean/rude employees, so I video taped my experience just in case anything important happened. The car in front of me was handed a bag immediately as he drove up, he checked his bag and handed it back to the employee then we sat in the line for 7 minutes until this customer got his correct order. Meanwhile the app tracker goes from “being made” to “ready.” I intentionally checked my bag to make sure all of my items were in the bag. I didn’t realize that I should open each item to make sure it wasn’t old. Originally I was only going to dock 1 star for the hygiene of the young man at the window. His hair was so greasy, he needed to shower. He was also wearing a very dirty gray sweatshirt. Then I started thinking about how the customer in front of me was handed a bag, then the bag was passed back into the store. This is contradicting the reasons that the lobby is closed. This was definitely against all Covid policies. (I’m a nurse that worked in the hospital with Covid patients during the entire pandemic. All of the stars were eliminated once I drove the 5 minutes to my house and took out the food. Please see pictures. I had 1 fresh taco. 2 of them were soggy and old, 1 of them was actually cold on my first bite, the shells were crumbled. Also I didn’t get a receipt. I want a refund."
All prices are estimates on menu.