"This is strictly for the night shift crew and the night shift crew alone. They are awful, obnoxious, rude, and disrespectful people who should not be working in a fast-food environment. My husband has gone out around 10:30 to 11:00 PM two nights this week to get me some freshly made chocolate chip cookies. Apparently, that’s an issue at the local Harlan Wendy’s. The first night, they had none made and said there would be a 12 to 14-minute wait in a very rude and unbothered manner, so my husband left. Tonight, he went out again to get some and called me, stating that they are basically refusing to make any fresh cookies for us. They conveniently just turned off the stove, so he would have to wait for it to warm back up and then the 12 to 14 minutes for the cookies to bake. They claimed they made cookies earlier that evening and stated they were perfectly fine, not even acknowledging that it is now 11 o’clock at night. The cookies could literally have been made at 3 o’clock in the afternoon—very disrespectful and very rude. I did end up getting the cookies because that’s my craving right now, and any woman with a severe craving understands completely. I’m probably going to warm them up in the oven, but anyone in the local Harlan community, I advise against going there at night; it is downright complete disrespect. I do not have a problem with any other shift, and they do not have a problem with making things fresh for me. You are a fast-food restaurant. It is the absolute bare minimum to serve your customers fresh food. I am not a Karen, nor have I ever been one, but this is ridiculous. They have shut their stove off 2 hours before closing for whatever reason and did not make them fresh for us nor offered after my husband got them for me because I said go ahead. There was no business at the moment, just one car in the line. And to top it off, the cookies are cold as I expected, and some edges of the cookies are hard and inedible. Service: Takeaway Food: 1 Service: 1 Atmosphere: 1"
