Sheppard Air Force Base
The Highlander Public House

The Highlander Public House

Scott Avenue, Wichita Falls, 76301, United States Of America, Sheppard Air Force Base

Pubs • Pasta • Cheese • American


"This was a disaster. The first thing that happened was the waitress dropped the drink tray pouring ice cold water down my back and breaking glasses on the floor behind me. It took a long time to get that all cleaned up and my chair dried out. She kept apologizing and I kept telling her it was ok. It was just an accident and not to worry, but she kept on apologizing to the point that it became awkward for me to keep telling her it was ok. Unfortunately, my clothes were still not dry for hours. Next, there was no food delivered to our table for well over an hour. The waitress said they were waiting on one more piece of fish. ?‍ When the food finally came out, I didn’t get anything. After waiting until everyone else at our table was almost through eating, the waitress finally came back and informed me they didn’t have what I ordered. Seriously? It took an hour and a half to figure that out? She said she had called the owner and was waiting on a response from him but did I want something else in the meantime. After another wait, the owner apparently arrived and sent the waitress back to our table to tell us that my husband and I wouldn’t have to pay for our meal. What meal? The others at the table were given a 15% discount on their meals as well. Why didn’t the owner come to our table himself instead of sending the poor waitress back to apologize for the millionth time? I might add that there was only one other table occupied at the restaurant so not exactly rush hour. There was no excuse for the lack of food or service and we will certainly never go back."