"Any time I feel homesick, I just look for a Texas Stop Sign, in other words: a Dairy Queen. I 've been to this location a few times in the last 3yrs (before, during, and after shut down) and have not had a bad experience. The one time they were out of small cups during the shut down they gave us an instant upgrade which was nice. If I don 't feel like waiting (or are pressed for time), I order ahead on DoorDash. Once I did this while we were in line out in the street, and by the time we got to the window the order was ready not melted in the slightest (still couldn 't use the straw for my Blizzard), and we were on our way. This last visit made my heart hurt. It was a lovely night so the windows were open the whole time, the line was short so we decided to stop. The car in front of us kept changing their order and were very rude each time it was read back. I 'm glad we waited, because they even backed up to change it after they started to advance to the window. Finally, after changing the complete order again they moved up. We placed our order and started to the window. The woman in front of us had gone from rude to screaming because they gave her the last order given and had been read back, but I guess she forgot to add the very first item from the first order before she changed it MULTIPLE times. Once she left screaming about how she 'd never come back, we pulled up and the employee immediately apologized for the wait. We thanked them but explained we heard the whole exchange from the beginning and asked if we should call in to testify to the event. They thanked us but said it wasn 't necessary, she was probably just having a bad day. True, but she didn 't know what kind of day y 'all might have been having here at work, was my response. They apologized again gave us our order and change. Miraculously, even with the amount of time it took that woman to throw a tantrum, my spoon was still cemented in my Root Beer Float! The amount of patience, courtesy, and professionalism shown by the staff was commendable. Though, I 'm wondering if that will have to be the norm or maybe it always was (idk, I 've never worked in fast food), but it seems tensions are still high and people feel ridiculously entitled 2+ yrs into this pandemic. With all the name-calling and (I hope) empty threats, idk what I would have done: be rude in exchange or just started crying? One thing it did do was give you another Julius League, Blizzard Fan Club, regular customer."
