"Pagliai 's is probably my favorite pizza place in Johnston/Urbandale. Their thin crust is what I 've always considered normal pizza. It 's not crazy thin, but it 's not like eating a loaf of bread, either. Their sauce and toppings are great, as well. Infact, if I were rating Pagliai 's on their pizza quality alone, I 'd give them an easy five star rating. My only issue withPagliai 's is their delivery. Something 's always weird. A side item gets forgotten, or the delivery is substantially late, orthe pizza arrives cold. In my most recent experience, I ordered online. Their tracking website is a complete fiction, linkedin no way to your actual delivery. It 's simply a map, showing your house, and their store, and the estimated delivery time. When that time arrives, the site declares your pizza delivered, regardless of the actual situation. So, I ordered a pizza, wasgiven a delivery time, and 15 minutes after the delivery time (and after the website told me that the pizza had arrived), Icalled the store. They told me that the order would be there soon. About ten minutes later, my pizza did, in fact arrive, andit was well made and tasty. Unfortunately, something heavy had clearly been sitting on top of my pizza, and the result ispictured. Ultimately, it wasn 't a big deal, by Domino 's, Felix Oscars, and Taste of Italy all manage to get undamaged pizzasto my house quicker and more reliably. I love Pagliai 's pizza, and I 'm glad they 're around. I just wish they 'd fine tune thedelivery process."
