Club On A Sub
Firehouse Subs

Firehouse Subs

2111 Snelling Ave N, Roseville, United States

Sushi • Cafés • Seafood • Asiatic


"We have been under strict quarantine because my husband works with extremely vulnerable individuals. We have not even been eating out anywhere. I decided for lunch on Thursday, April 9 to surprise him. My order was for $23.58. When I arrived, Irealized that there wasn’t curbside delivery and so I called inside and talked to the manager. I asked him if he could bringit outside of the shop since there were a lot of people coming in and out. He was nice and said sure. It was 11:20 and my subswere going to be ready by 11:35 or so. I waited in the front row by the window and saw a bunch of bagged orders on a table allnext to one another. I sat there for a while and I watched people come in and touch multiple bags trying to find their order onthe table. At almost 12:00, I tried to talk to someone inside of the store just in case my order was forgotten. No customerswere in the store and no one answered the phone when I called two times. I had to go into the store with my mask and gloves on.When I asked the employee about my order he said it was on the table. It was the bag I saw multiple people touching and Imentioned that concern. He told me that if I didn’t want people touching my food then maybe I shouldn’t be eating out rightnow. I asked for a refund and he said the manager would need to do that. I never received an apology or a refund. My nicegesture for my husband turned into a big disappointment. I would not have waited in my car if the manager hadn’t said he wouldbring it out. We live in the area and have had good experiences there before this time. I won’t be eating out anywhere now, Ican’t risk the lives of my husband’s clients. In this stressful time I wish there was more kindness. I am still hoping for arefund. As of 4-24-2020, no refund."