"I have been a customer at this restaurant since 2009 and used to enjoy it. Last week, we brought 15 friends for a surprise party, but when we called the restaurant, we were put on hold for over 10 minutes multiple times, so we had to book 3 separate reservations online. The staff was initially friendly but slow, and we were eating and drinking enough to have the automatically included tip, but our server failed to input multiple orders, resulting in some guests not receiving any food. Despite apologizing, the server did not offer any compensation. Some sandwiches were missing ingredients as listed on the menu, and this all happened before the 10pm rush. Around 10pm, as we were considering canceling the forgotten orders, another staff member hinted that we should leave to make way for the rush. One of our group explained how rude and pushy this was, especially since we had spent a considerable amount of money and were still waiting for forgotten orders. The staff member apologized, but overall, the service and food/drink preparation were subpar. It is unclear if this was just an off night, but it was disappointing compared to the excellent experience we used to have at this restaurant."
