"This was incredibly rude, especially considering the stereotype about the younger generation lacking respect. We expressed our discomfort, but the older individuals blocking our exit did not budge, even though they weren’t meant to be seated there in the first place. I really wish management had intervened; it was astonishing how inconsiderate these people were, trapping us in our space and being extremely loud. When I pointed out their rudeness, they simply ignored me.
Eventually, the manager moved our table, but then it seemed that even more people from their group started joining the area. I was really taken aback by how unaware some people can be regarding personal space. Unfortunately, management did not address the situation.
We ordered appetizers and drinks before happy hour ended at 7 PM, with our reservation at 6 PM. However, it wasn't until 7:15 that we received the last of our appetizers. On top of that, we never even received the complimentary bread we asked for multiple times. We were aware they had misplaced our orders because, after an hour, the staff mentioned they had “just put them in.” Our bread ended up at another table, and a group that arrived a half hour after us got their bread before we did. The service was painfully slow, and our waiter initially didn’t apply the happy hour prices correctly, so he had to re-enter the order, yet the final amount was still inaccurate. He claimed to take $18.50 off our bill, but when we went from a previous total of $89 to $76, it just didn’t add up.
Ultimately, my friend ended up paying the bill because the service was so slow that we were eager to leave. She has the receipt as proof. They should have submitted all our orders before 7, but, of course, they forgot that like they forgot our bread and appetizers.
Honestly, we should have received some compensation for the terrible experience, the forgetfulness, the incorrect total on our check, and the invasion of our space by that group. It was a disappointing experience, especially since we had hoped to celebrate my friend’s birthday in a much better manner. I hope you take this feedback seriously and reach out to us to apologize and rectify the situation. Please do better."
