Cold Stone Creamery

611 Santa Cruz Ave, Menlo Park I-94025-4520, United States

🛍 Mexican, Healthy, Fast Food, Ice Cream

3.8 💬 1719 Reviews
Cold Stone Creamery

Phone: +16503254500

Address: 611 Santa Cruz Ave, Menlo Park I-94025-4520, United States

City: Menlo Park

Menu Dishes: 21

Reviews: 1719

Website: http://www.coldstonecreamery.com/

"I 've said it before and i 'll say it again... if it 's a chain establishment, there just isn 't a way to guarantee that your experience at one location will be the same as another... this location is definitely a prime example of this concept.I took my boyfriend here to get a refreshing treat for his birthday and we both left sincerely disappointed. He was served the wrong ice cream, but the right mix in... and the milkshake I asked for was just.. bleh. Over mixed and had ingredients I didn 't ask for in it. The store was far from busy, but yet somehow the two gentlemen behind the counter just couldn 't get it together. (I was young once I get it. But this was just plain lack of attention and care. Should we have said something THEN about our disappointment? Probably. Did we? No. And i 'll tell you why... in the midst of the preparation of our incorrect and poorly prepared order... a young girl walked in with her mother who complained of a hair in their ice cream... to which one young man behind the counter replied, Really? No way!! That 's why I wear a hat!! *sigh* that 's not how this works, kiddo.There was no manager supervision or another person available to talk to about the situation so we paid, and left. I don 't think we 'll bother to return at this point, which is a real bummer..."

Full menu - 21 options

All prices are estimates on menu.

Ready Now Cakes & Novelties

Cold Stone For Your Freezer

Signature Creations

Dessert

Desserts

Signature Creations™

Ice Cream Novelties

Ice Cream*

The Smoothies

Jaquan Jaquan

Coldstone consistently provides excellent quality. Their cheesecake ice cream is truly amazing!

Address

Show Map

Reviews

Snow
Snow

I love cold stone! I can’t stay away! Best ice cream, you can literally make anything add ons to what you’d like!


Cassandra
Cassandra

I was very excited to try it out again and had high hopes the menu looked really good but my ice cream was literal soup. It even dripped off the spoon. Ruined the chances of coming back


Jarvis
Jarvis

This place serves the most incredible ice cream I’ve ever had! I used to frequent Baskin Robbins, but now I can’t get enough of this place. I’m especially happy that my brother started working here. I give it a solid 5-star rating! View menu


Adam
Adam

Terrible customer service, Uber eats orders take precedent so be prepared to just stand and watch as people cut in front of you and the single cashier tells you they can help you when they can.Should not take 30 minutes to get ice cream.


Kent
Kent

Love the ice cream here. Not a lot of seats if you want to sit and stay, so keep that in mind. Depending on when you go, also be prepared to stand in line sometimes with the line extending out the door to the sidewalk yep: waited that long a few times.


Chris
Chris

This place has really let me down twice with my online orders. The first time, they forgot to include the waffle cone, and I only realized it after I got to my car. The second time, they mistakenly gave my order to someone who arrived before me, so they had to remake mine. To top it off, the ice cream was almost melted both times. I think it's time for me to try a different location and see if I have better luck elsewhere. View menu


Christine
Christine

Cold Stone, you always deliver! Unlike how I've been feeling this past month, I truly enjoyed my scoop of Banana Ice Cream with chocolate chips. I appreciate that the consistency and flavor of the ice cream are consistently perfect (just the right amount of sweetness with a nice banana flavor) at every Cold Stone location I visit. Additionally, the service is always excellent (I'm not kidding). I've been to four different Cold Stones in Northern California, and I've never been let down. Can you believe it?


Cielo
Cielo

I had one option to choose from. I 'm lactose intolerant and they only had one sorbet ice cream (non-dairy). You 'd think I would want more than just one option, but anymore than one would have been one too many for me. I feel like this was one of the best sorbets I 've had. What made it so good was knowing I literally couldn 't get anything else that was non-dairy. I didn 't have to play the what if game or have any regrets about my choice because there was no other choice for me. The only decision I had to make was what topping I wanted, which is a total no-brainer... I 'm obviously getting rainbow sprinkles every time. I wish every ice cream shop could take the decision-making burden away...


Amanda
Amanda

I 've said it before and i 'll say it again... if it 's a chain establishment, there just isn 't a way to guarantee that your experience at one location will be the same as another... this location is definitely a prime example of this concept.I took my boyfriend here to get a refreshing treat for his birthday and we both left sincerely disappointed. He was served the wrong ice cream, but the right mix in... and the milkshake I asked for was just.. bleh. Over mixed and had ingredients I didn 't ask for in it. The store was far from busy, but yet somehow the two gentlemen behind the counter just couldn 't get it together. (I was young once I get it. But this was just plain lack of attention a... View menu

Categories

  • Mexican Authentic Mexican flavors await you with sizzling fajitas, savory tacos, zesty enchiladas, and fresh guacamole, all crafted with rich, traditional spices and served with vibrant sides. Enjoy a fiesta on your plate!
  • Healthy Wholesome and nourishing dishes made with fresh, organic ingredients, perfect for those looking to enjoy balanced meals. Relish our guilt-free options packed with flavor and vital nutrients. View menu
  • Fast Food Enjoy a variety of quick and delicious meals perfect for on-the-go dining. From juicy burgers and crispy fries to refreshing drinks, our fast food menu satisfies your cravings with speedy service and irresistible flavors.
  • Ice Cream A delightful selection of creamy, handcrafted ice creams with a variety of flavors ranging from classic vanilla and chocolate to unique options like lavender honey and spicy mango, perfect for satisfying your sweet tooth.

Amenities

  • Takeout
  • Milkshakes
  • menu
  • Waffle Cones
  • menu
  • Street Parking

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