Cold Stone Creamery

1001 Baltimore Pike, 19064, Springfield, United States

🛍 Soup, American, Ice Cream, North American

3.8 💬 22501 Reviews

Phone: +16103287600

Address: 1001 Baltimore Pike, 19064, Springfield, United States

City: Springfield

Menu Dishes: 21

Reviews: 22501

Website: http://www.coldstonecreamery.com/stores/21225

"I visited this location for some classic Cold Stone ice cream and left feeling very disappointed. They advertise a service that allegedly keeps the ice cream colder during your trip home, but when I brought it up to the employee, he seemed confused and turned to his coworkers for confirmation that they didn’t offer it. He came up with a series of excuses as to why they couldn’t provide that service. Eventually, I managed to get him to do something to prevent my ice cream from melting during the drive home. However, it seemed like he just wrapped it in Saran wrap and placed it in the fridge or freezer. I should have checked the bag before leaving, but I assumed he had done his job properly. Lesson learned. I won’t be returning to this location and would advise others to consider going to a different branch."

Full menu - 21 options

All prices are estimates on menu.

Dessert

Desserts

Ready Now Cakes & Novelties

Cold Stone For Your Freezer

Signature Creations

Signature Creations™

Ice Cream Novelties

Ice Cream*

The Smoothies

Ceani Ceani

I LOVEE COLD STONE SOOOOO MUCH. ITS THE BEST ICE CREAM I HAVE VERY HAD. CREDITS TO WHOEVER OVERLOADED MINES WITH BROWNIE

Address

Show Map

Reviews

Eldora
Eldora

Excellent ice cream never a wrong choice when you come here so many flavors to choose from so many Creations that they create


Tess
Tess

I love my crew in there! Maria her team are the best. Always has my order right even when I call to make sure!! Thanks Cold Stone


John
John

Besides always getting great service, they helped me create my daughters dream birthday cake. Looked and tasted amazing. So grateful for that lovely team who walked me through the process. View menu


Loïc
Loïc

I love this place. However, this time I placed an online order. I'm here at the specified time, asking for extra freeze and a dipped waffle cone. FORGOT Cone and Ice Cream were SOUP! Terrible experience


Nick
Nick

The peanut butter cookie dough ice cream with Reese's Pieces was incredible! It was actually served in a larger size than I ordered, which was a pleasant surprise. Overall, I would give it a perfect 10/10!


Loïc
Loïc

This restaurant is ideally situated for a nice treat after visiting the nearby medical center, right next to Cold Stone. The staff is fantastic, and the ice cream is delightful—definitely worth every penny! View menu


Tess
Tess

Great service and delicious ice cream every time! I would give it 5 stars, but there's a recurring issue with our online orders being incomplete. It's a dollar extra to ensure we get everything we want. Other than that, we really love this place!


Natalia
Natalia

We come here for the delicious ice cream of course however, Jason is truly the star of the show for children! My daughter wants him for her birthday party and my son says he?s the coolest and now wants to become an ice cream flipper! My kids will cry if I try to go anywhere else for ice cream!! :


Corine
Corine

I visited this location for some classic Cold Stone ice cream and left feeling very disappointed. They advertise a service that allegedly keeps the ice cream colder during your trip home, but when I brought it up to the employee, he seemed confused and turned to his coworkers for confirmation that they didn’t offer it. He came up with a series of excuses as to why they couldn’t provide that service. Eventually, I managed to get him to do something to prevent my ice cream from melting during the drive home. However, it seemed like he just wrapped it in Saran wrap and placed it in the fridge or freezer. I should have checked the bag before leaving, but I assumed he had done his job properly. L... View menu

Springfield

Springfield

Springfield, a common city name in the U.S., often features comfort food like fried catfish, BBQ ribs, and corn fritters, reflective of typical Midwestern and Southern cuisine.

Categories

  • Soup Warm and comforting soups to nourish your soul. Choose from a variety of flavorful broths and hearty ingredients, perfect for a simple appetizer or a satisfying meal on a chilly day.
  • American Enjoy classic American flavors with our diverse menu, featuring juicy burgers, crispy fried chicken, hearty BBQ ribs, and fresh salads. Indulge in timeless comfort with each bite, crafted to satisfy all tastes. View menu
  • Ice Cream A delightful selection of creamy, handcrafted ice creams with a variety of flavors ranging from classic vanilla and chocolate to unique options like lavender honey and spicy mango, perfect for satisfying your sweet tooth.
  • North American Savor the diverse flavors of North America with dishes ranging from juicy burgers and crispy fried chicken to tangy BBQ ribs and fresh salads, all capturing the essence of regional favorites and comfort classics.

Amenities

  • Wifi
  • Debit
  • menu
  • Takeout
  • menu
  • Delivery

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Menu • Salads • Chicken • Fast Food • Chicken Nuggets


"I'm really surprised I'm writing this review now. Usually this is our restaurant for fast eating. Usually the team members are extremely pleasant and happy to help. this time was a certain employee not kaylee a night supervisor was extremely rude for me from absolutely no reason. my family and I just ordered under $50 worth the food that is normal, but this time we ordered a 30 pack chickenuggets to save a little money. when we came home, our order was short over 6 nuggets, about which I say because there was another Nugget thing in the box, it wasn't really a normal nugget, so I honestly wanted to replace it. I had my reception and kaylee replied to my call. when I tried to explain what happened to her, she asked if I had made pictures? I would never have thought to make pictures of missing foods that could easily be faked, so I didn't think this would be an effective wise to prove that I lacked food. they began to help me because I had already served my children some of the foods, as I had them waiting for us to come home to eat and they were hungry, eating was also cold. I then asked her to talk to her manager what she replied, I am the manager. So I asked to speak to someone else, she told me to stop, then came back and said, "If this really happened, I can't replace the full meal, I can only get her a 8 or 12 piece meal." I told her only the 6 we are really necessary, but why does she ask me when it comes to an order that made her a mistake? She apologised for it, but never before because of the mistake she was rude all the time. I was told I could come back and get the 6 pieces, but I didn't bother me. McDonald’s doesn’t ask that they are guests if it messed up a job, I wouldn’t assume that they’re either especially with one entry. they lost my business."