Cold Stone Creamery

2935 S 108th St, West Allis, WI 53227, United States

🛍 American, Ice Cream, Smoothies, Ice Cream Shop

2.6 💬 78 Reviews

Phone: +14145413888

Address: 2935 S 108th St, West Allis, WI 53227, United States

City: West Allis

Menu Dishes: 21

Reviews: 78

Website: https://www.coldstonecreamery.com/

"On my last two visits with my sons to enjoy their famous ice cream, we encountered a line that wrapped around the dining room, and not one of the 2-3 employees acknowledged the customers waiting. I understand the importance of timely delivery for online orders, but it seems they need to hire someone dedicated to handling those transactions. Alternatively, they could improve their time and resource management to ensure that in-person customers receive the attention they deserve. During our last visit, we stood in line for over 45 minutes without making any progress. I finally reached my breaking point and left. Despite my love for Cold Stone Creamery's ice cream, I'm hesitant to return. They really need assistance from corporate or a more experienced management team; otherwise, this establishment may continue its downward spiral."

Maurine Maurine

Very slow moving staff and

Address

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Reviews

Monica
Monica

Do not order here take forever to make ice


Judith
Judith

The only thing is that there's not enough parking.


Bailey
Bailey

Worker was talking to someone and received delivery while at work toke about 15 mins for View menu


Samantha
Samantha

Four employees, but no one took care of us. One person was working while the other three were in the back. There was no service at all. It’s no surprise we left without being helped.


Nevaeh
Nevaeh

The manager at this location fires people out of spite due to staff not knowing how to do things correctly yet she does not properly train and leaves it up to the trainee to figure it out themselves yet if something is not done correctly, she will complain about it.


Felicity
Felicity

Great ice cream but HORRENDOUS service. We waited 35 minutes with about 7 people in front of us. There was a time when all 3 workers weren't taking any orders and everyone in line was just standing there waiting. No apologies about the long wait either from the staff. View menu


Ervin
Ervin

There is moldy ice cream at the front edge of the glass counter.My server waited minutes before greeting me and spent a great deal of time in the back room instead of helping me (not related to poor equipment). The equipment didn't work properly, so I walked out after 8 minutes with nothing!Parking: Many other businesses share this lot, so it is full most days.


R
R

I had a terrible experience at this restaurant! The music was blaring, making it impossible to hear anything else. The staff seemed uninterested and unhelpful; when I requested a waffle cone, they simply refused to make one. On the bright side, the ice cream was tasty. However, the overall cleanliness of the place left much to be desired—it looked dirty and poorly maintained.


Yasmin
Yasmin

On my last two visits with my sons to enjoy their famous ice cream, we encountered a line that wrapped around the dining room, and not one of the 2-3 employees acknowledged the customers waiting. I understand the importance of timely delivery for online orders, but it seems they need to hire someone dedicated to handling those transactions. Alternatively, they could improve their time and resource management to ensure that in-person customers receive the attention they deserve. During our last visit, we stood in line for over 45 minutes without making any progress. I finally reached my breaking point and left. Despite my love for Cold Stone Creamery's ice cream, I'm hesitant to return. The... View menu

West Allis

West Allis

West Allis, Wisconsin, is known for its community events and traditional Midwestern cuisine like cheese curds, brats, and butter burgers.

Categories

  • American Enjoy classic American flavors with our diverse menu, featuring juicy burgers, crispy fried chicken, hearty BBQ ribs, and fresh salads. Indulge in timeless comfort with each bite, crafted to satisfy all tastes.
  • Ice Cream A delightful selection of creamy, handcrafted ice creams with a variety of flavors ranging from classic vanilla and chocolate to unique options like lavender honey and spicy mango, perfect for satisfying your sweet tooth. View menu
  • Smoothies Refresh and revitalize with our selection of delicious smoothies. Blended to perfection with fresh fruits and wholesome ingredients, these cool and creamy drinks offer a burst of flavor in every sip.
  • Ice Cream Shop A delightful destination for ice cream lovers, offering a variety of creamy, handcrafted flavors and toppings that are sure to satisfy your sweet tooth. Indulge in a refreshing treat that'll take you to dessert paradise!

Amenities

  • Takeout
  • Shared Parking
  • menu
  • Online Ordering
  • menu
  • Dining Room Seating

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