Cold Stone Creamery

3275 N Reserve St Ste F Missoula, MT 59808-1562, United States

🛍 Cakes, American, Ice Cream, North American

2.7 💬 112 Reviews

Phone: +14069266677

Address: 3275 N Reserve St Ste F Missoula, MT 59808-1562, United States

City: Missoula

Menu Dishes: 24

Reviews: 112

Website: https://www.coldstonecreamery.com/

"Girlfriend has a chocolate allergy. Called in to ask about what was in the ice cream cupcakes, and the 'manager ' failed to mention that two of the six CUPCAKES WERE CHOCOLATE and ALL had a chocolate outside ring instead of a cup. Called them today to explain the situation, and asked for a refund, and both managers didn 't know what to do and they had to call their owner to get an answer. About 10 minutes later I got a call back saying they could give me a $5 gift card for my $15 purchase, and couldn 't let me talk to the owner or email him or anything. Managers were helpful, but the owner clearly does not know how to respond to a customer who is unsatisfied. Your staff messed up, and the customer has to pay the brunt of it. No thanks. Won 't spend my money here again, will go to Sweet Peaks or somewhere else."

Maegan Maegan

The owner was manning the counter and was quite rude.

Address

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Reviews

Rodrick
Rodrick

They allow you to taste the different flavors before making your decision.


Rosario
Rosario

I recently tried the pumpkin ice cream, and it was terrible. Nothing else on the menu appealed to me, so I decided to leave.


St57MJ9538
St57MJ9538

Its supper good. Love the flavors the girl that was there is super nice . I would recommend that you get the Ilove it (medium) size because its super big and to me its a large (personally) the I like it size (small) is good for kids the have to haveit (large) size is more than I can eat but the ice cream is really good ???? View menu


Ben
Ben

The restaurant had two employees on duty—one was attending to customers in line, while the other was managing online orders. They were clearly working hard! However, it was disappointing that they had run out of large shake cups. It was frustrating for those waiting in the store, as the focus on online orders caused delays for in-person customers.


Lalaland
Lalaland

This restaurant is outstanding! I truly appreciate the flavors, and the staff member was exceptionally friendly. I highly recommend trying the "I Love It" (medium) size, as it's quite large—I'd even call it a large. The "I Like It" (small) size is just right for kids. As for the "Have to Have It" (large) size, it was more than I could handle, but the ice cream is simply fantastic!


Chloe
Chloe

Rating this low because there is always only one worker on Fridays and weekends and they get totally bombarded by customers and mobile orders. It?s really unfortunate that the store still accepts mobile orders when it visibly creates an extremely stressfulenvironment for the worker and extremely long wait times. Wish management cared more to create a better working environment. Iheard that all the workers walked out in the weeks prior. Extremely unfortunate. View menu


Chloe
Chloe

Rating this low because there is always only one worker on Fridays and weekends and they get totally bombarded by customers and mobile orders. It?s really unfortunate that the store still accepts mobile orders when it visibly creates an extremely stressful environment for the worker and extremely long wait times. Wish management cared more to create a better working environment. I heard that all the workers walked out in the weeks prior. Extremely unfortunate.


Paula
Paula

I visited the shop yesterday to try their peanut butter chocolate ice cream, but my experience was far from pleasant. It felt like my presence as a paying customer was more of an inconvenience than anything else. The young blonde girl at the counter was exceptionally rude and definitely needs some customer service training. Additionally, the store was not clean. While the ice cream itself was tasty, I now feel unwell and have a headache. I won’t be returning or recommending this place to anyone. If I could give it zero stars, I certainly would.


Cameron
Cameron

Girlfriend has a chocolate allergy. Called in to ask about what was in the ice cream cupcakes, and the 'manager ' failed to mention that two of the six CUPCAKES WERE CHOCOLATE and ALL had a chocolate outside ring instead of a cup. Called them today to explain the situation, and asked for a refund, and both managers didn 't know what to do and they had to call their owner to get an answer. About 10 minutes later I got a call back saying they could give me a $5 gift card for my $15 purchase, and couldn 't let me talk to the owner or email him or anything. Managers were helpful, but the owner clearly does not know how to respond to a customer who is unsatisfied. Your staff messed up, and the cu... View menu

Categories

  • Cakes A delightful selection of cakes featuring rich, moist layers and crafted with the finest ingredients. Satisfy your sweet tooth with our variety of decadent flavors and beautifully decorated creations.
  • American Enjoy classic American flavors with our diverse menu, featuring juicy burgers, crispy fried chicken, hearty BBQ ribs, and fresh salads. Indulge in timeless comfort with each bite, crafted to satisfy all tastes. View menu
  • Ice Cream A delightful selection of creamy, handcrafted ice creams with a variety of flavors ranging from classic vanilla and chocolate to unique options like lavender honey and spicy mango, perfect for satisfying your sweet tooth.
  • North American Savor the diverse flavors of North America with dishes ranging from juicy burgers and crispy fried chicken to tangy BBQ ribs and fresh salads, all capturing the essence of regional favorites and comfort classics.

Amenities

  • Debit
  • Takeout
  • menu
  • Delivery
  • menu

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