"Cold Stone is my favorite spot for ice cream and brownies. Today, I treated my best friend to some ice cream. However, I had a frustrating experience. As someone with a speech impairment and being a senior, I struggled to communicate my order. Unfortunately, the server was impatient and disrespectful; she yelled at me, saying that if I wasn’t ready to order, she wouldn’t take my order. It's disappointing because if she had better customer service skills and empathy for my condition, I would still support Cold Stone. However, I'll be avoiding the Hayward location due to their lack of sensitivity. My experience was truly awful."