Cold Stone Creamery

The place has good customer service their ice cream is great and the process of making it is also great just by seeing it

manager was super rude. didn’t get the correct ice cream. saw cockroaches just casually crawling around and i got fat shamed.

I just ordered a single scoop for my kid and the sport they gave me was dirty and had lipstick marks on it. Unless you like ice cream that much, I would not buy anything from here overpriced and dirty. View menu

I ordered ice cream, and it was disappointing—definitely not worth trying for food. The service and ambiance were decent, so I would rate it as average. I also had a drink, which was just okay, so overall, everything felt quite mediocre. I've had better, but it could have been worse.

The ice cream here is great, but the noise level in the mall makes it difficult for the staff to hear your order. I had expected my waffle cone bowl to come with sprinkles and chocolate, but it didn't. No worries, though—my daughter didn't mind the change, and I ended up paying less! Lol!

Came here twice and both times, had excellent customer service and very tasty ice cream. I really enjoyed the flavor and texture of their banana ice cream with a little caramel and/or banana. Texture is refrigerated just right, not frozen nor melted. Their oreo ice cream is very good as well. Looking fwd to try more flavors. View menu

I planned to order two "Love It" sized Oh Fudge milkshakes. While I was waiting at the ice cream counter, the two girls behind the counter just stood there chatting. I tried to make my way closer to one of them. She asked, "Are you here for an order?" I replied, "Yes." Then she pointed and said, "The line is over there." At that moment, two female customers were in front of the ice cream counter. I said, "I suppose I won't be ordering then, since I was just over there and no one came to take my order."

The service was so poor that it deserves a one-star rating. The woman who assisted me was only mediocre at best, and I waited about five minutes for someone to help me. When they finally did, they both seemed hesitant to assist me. Another issue I had was with their ice cream selection; they offer exotic flavors but lack the basic ones. I can't understand how they don't have butter pecan but do offer pistachio. I remember this place being better, or maybe the one in Virginia is just superior—I'm not sure. This experience was really disappointing, and I wouldn't recommend it. Plus, at $7, it definitely wasn't worth it.

I tried ordering a Create my own Cake on-line, however it states Unless you order from the Ready For Pick Up Now category below, Cold Stone Cakes requires that you place online orders at least 24 hours in advance. If you have a rush order needed inless than 24 hours please call the store directly to order by phone. I called the Salinas store 11:15 am (see picture) Chris (he said his name was Chris) who answered the phone, he just said, No we need 24 hours. I explained to him that on thewebsite it states I can call. He repeated No we need 24 hours. I was not allowed to order the birthday cake for our daughter.???? I 've ordered 2 cakes (9/12/2020 2/10/2021) after this incident added 6 scoops... View menu