Cold Stone Creamery

Don 't use their website 's online delivery option, never. They will not respond if you are waiting for your cake and they work with door dash which simply cancels the delivery, with no reason. Then after multiple calls, ColdStone says 'oh we don 't knowabout your order, you can come over and pick up if you want '.

Cold Stone offers a good experience in other locations, but I wouldn't recommend visiting this particular branch. During my time working there, I noticed that the fruits were often quite old, and management didn't seem concerned about serving customers rotting produce. Additionally, the level of customer service from management was lacking, which was very disappointing.

I strongly advise against using the online delivery option on their website. My experience was frustrating; I waited for my cake but they wouldn’t respond. They partner with DoorDash, which ended up canceling the delivery without any explanation. After several calls, ColdStone simply told me, “We don’t have any information about your order. You can come by and pick it up if you’d like.” View menu

Went to redeem a BOGO offer we got by email for my son's birthday and they refused to honour it. They kept talking about points with phone number not enough for BOGO. Very disappointed that they trick costumers to come to store using fake offers and getkids excited so we had to buy 2 scopes! Though kids enjoyed the ice creams, they tasted really bad you can get much betterquality ice creams at other places.

Went to redeem a BOGO offer we got by email for my son's birthday and they refused to honour it. They kept talking about points with phone number not enough for BOGO. Very disappointed that they trick costumers to come to store using fake offers and get kids excited so we had to buy 2 scopes! Though kids enjoyed the ice creams, they tasted really bad you can get much better quality ice creams at other places.

Super upset with this establishment. I tried contacting management multiples times and no one ever reaches back out. Half the employees claim they never see management either. I run a program and we planned on bringing small groups of children here everyWednesday during summer. Every time we have shown up no one is working. Their hours online do not reflect their true hours andtheir own employees do not know when they open. I have spoken to 3 different staff members and they all claim they open atdifferent times. Super upsetting. When I have visited this store before on my own time, a large majority of their staff arealso very rude. Carrying conversations with their friends that are sitting... View menu

I am very disappointed with my experience at Cold Stone Creamery. I have tried to contact management several times, but I have not received any responses. Many of the employees mentioned that they rarely see management, which is concerning. I run a program and planned to bring small groups of children every Wednesday during the summer, but every time we arrived, the restaurant was closed. The hours posted online do not match the actual operating hours, and even the staff seemed unsure about opening times. I spoke to three different employees, and each one gave me a different answer, which was incredibly frustrating. Additionally, on my previous visits, many staff members were quite rude, pri...

The woman who helped us was nice, but we were having a hard time. There was a large puddle of water inside, and while I appreciated that she focused on setting up and serving us before cleaning it, it was challenging to keep my sweating two-year-old away from it. When she began preparing our orders, she put the ice cream in the cup and added the mix-ins on top. I had to ask her to actually mix in the ingredients, and to her credit, she did so without any argument, but it felt like something I shouldn’t have needed to request. When we went to pay, I presented a coupon I received via email from Cold Stone, but she informed me that they don’t accept coupons. Additionally, she didn’t let me ent...

The hours on google and when I called said they were open at 11. I showed up at 12:40 with 3 kids in 100 degree weather? the store sign said they opened at 1. Ok we tried to make the best out of a bad situation kids played red light green light? soby the time someone showed up (after 1) we were a hot mess. The lady was nice but we were struggling. There was a huge puddleof water inside, and I appreciate the lady worked to set up and serve us before cleaning that up, but it was a struggle to keepmy sweating 2 year old out of the water. When she started putting our orders together she put the ice cream in the cup and pourthe mix ins on top. I has to ask her to actually mix the mix ins. To her... View menu