Firehouse Subs Surprise Village

13820 W Bell Rd Ste 11, 85374, Surprise, US, United States

🛍 Casual, American, Fast Food, Sandwiches

4.3 💬 2132 Reviews
Firehouse Subs Surprise Village

Phone: +16235464555

Address: 13820 W Bell Rd Ste 11, 85374, Surprise, US, United States

City: Surprise

Menu Dishes: 26

Reviews: 2132

Website: https://www.firehousesubs.com/locations/az/surprise-village

"I also have a small team of three who enjoy buying lunch from here a few times a month, but after this incident, I won’t be coming back. Additionally, I noticed that the restaurant is quite dirty. The drink station was sticky, and all the dispensers were filthy. First impressions matter, and the glass door, which looks like it hasn’t been cleaned in ages, is unacceptable. It’s not a pleasant experience to touch it. A clean environment is essential for feeling safe when dining, but it seems the owner is more concerned about a cup of ice than maintaining cleanliness. While the female manager is nice, it’s clear that cleaning responsibilities need to be better organized. I’m really disappointed because I used to love the food and appreciated the convenience for lunch. However, this experience has pushed me away. The owner, who I assume is a former firefighter, has now lost around $225 monthly and $2,700 yearly in revenue from me and my team. I used to recommend this place to everyone, but sadly, that will no longer be the case."

Full menu - 26 options

All prices are estimates on menu.

Hot Specialty Subs

Salads

Dessert

Build Your Own Sub

Beef Dishes

Grinders & Wraps

Sandwiches

Most Popular

Sides

Fully Involved

Hot Subs

Cold Subs

Kids Combos

Medium Specialty Subs

Hot Subs & Soups

Kid's Combo

Philadelphians

Additional

Andre Andre

great location, great service! with the app our food was properly prepared and ready to go when we arrived. kiddos get a sweet fire hat and I love know they support our firefighters

Address

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Reviews

Jamey
Jamey

I had tuna with onion on white bread. The little bit of tuna I had was more like a thin spread like u would do for maynaise. Three medium sandwiches for around $34 chips and drink are extra which is usual at firehouse so we didn’t add that. The price to get a sub any more is just asinine.Too much money for mediocre.


Jovani
Jovani

it was quite late lunch so almost empty I got a middle steamer it was delicious, but the meat was cold in the middle it seemed as if they had not cleaned themselves off the lunch break. not very encouraging cuz covid goes around yet. for the millionth time also the sitting area in the free was still covered in dust and left in the


Burnice
Burnice

we always have a pleasant experience when we come to this firehouse substitution! great eating, cheerful, friendly staff and a clean and comfortable place to eat both inside and outside! the owner has greeted us several times and has even plagued us over motorcycles when saving a few moments. we love what this company stands for and will continue to support this restaurant. View menu


harley
harley

We always have a wholesome experience when coming to this firehouse subs! Great food, happy, friendly employees, and a clean and comfortable place to eat both inside and out! The owner has greeted us multiple times and has even chatted about motorcycleswhen had a few moments to spare. We love what the company stands for and will continue to support this restaurant going forward.


Thomas
Thomas

We stopped in here for lunch and where very pleased with the food and service . We had never been there before and only stumbled on the place after entering the parking lot to go to another store. We had a turkey sub and the bread was very fresh an so we'reall the ingredients. The staff helped us with our order as we had a few things we wanted on our sandwich. A great place to havea great sub.


Lucy
Lucy

Despite the negative comments from someone who seemed to have ulterior motives, this restaurant is fantastic! It's clean—much cleaner than a nearby place that has dust bunnies and some questionable secrets. They truly give back to the community. The staff is always friendly and cheerful, clearly treated well by the big "ex-firefighter" owner. The drink station was tidy until one person rushed in for a quick drink and left a mess behind. Great job, Surprise FHS! View menu


Jeromy
Jeromy

This is the largest restaurant in Surprise! The sandwiches are made with great care, and the staff is both friendly and efficient. The owner is truly remarkable; he does so much for the community and mentors the young people who work for him. Although I don’t live in Surprise, I always make it a point to stop by, grab a sandwich, and appreciate the cleanliness and attention to detail that the owner and his employees maintain. Places like this are rare and deserve every bit of a five-star rating. Well done, Ed! Thank you for your dedication to your staff, your food, and the community!


বরকত
বরকত

This is the greatest restaurant in Surprise! The sandwiches are all made with care, the staff is friendly and efficient. And the owner... my God what an amazing human being. He does so much for the community and mentors the young kids he has working for him. I dont live in Surprise but when I am there I always stop in, grab a sammy and enjoy the cleanliness and attention to detail that the owner and all his staff adhere to. Places like this are few and far between, and deserve every bit of a 5 star. Well done Ed. Thank you for caring so much about your staff, your food, and your community!


Martina
Martina

I also have a small team of three who enjoy buying lunch from here a few times a month, but after this incident, I won’t be coming back. Additionally, I noticed that the restaurant is quite dirty. The drink station was sticky, and all the dispensers were filthy. First impressions matter, and the glass door, which looks like it hasn’t been cleaned in ages, is unacceptable. It’s not a pleasant experience to touch it. A clean environment is essential for feeling safe when dining, but it seems the owner is more concerned about a cup of ice than maintaining cleanliness. While the female manager is nice, it’s clear that cleaning responsibilities need to be better organized. I’m really disappoint... View menu

Categories

  • Casual Our Casual menu offers delicious comfort food for effortless dining. From juicy burgers and scrumptious sandwiches to fresh salads and hearty mains, our diverse selection provides a delightful experience for any casual outing.
  • American Enjoy classic American flavors with our diverse menu, featuring juicy burgers, crispy fried chicken, hearty BBQ ribs, and fresh salads. Indulge in timeless comfort with each bite, crafted to satisfy all tastes. View menu
  • Fast Food Enjoy a variety of quick and delicious meals perfect for on-the-go dining. From juicy burgers and crispy fries to refreshing drinks, our fast food menu satisfies your cravings with speedy service and irresistible flavors.
  • Sandwiches A delightful assortment of freshly made sandwiches, crafted with premium ingredients and served on artisan bread. Perfect for a quick lunch or a satisfying meal, each bite is packed with flavor and goodness.

Amenities

  • Takeout
  • Delivery
  • menu
  • Television
  • menu
  • Outdoor Seating

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