Phone: +18648784325
Address: 425 E Main, Pickens I-29671, United States
City: Pickens
Menu Dishes: 35
Reviews: 5662
Website: http://www.mcdonalds.com
"I had the worst experience at a McDonald's restaurant, and I've dined at McDonald's in three different continents. It felt like there was a bias against non-white customers. I ordered two burgers, chicken nuggets, and fries, and ended up waiting twenty-five minutes. During that time, several other orders came in and were served, while cars in the drive-thru were getting their orders and leaving. My order was marked as completed, yet the girl with the pink hair had us wait longer. When I mentioned it, she assured me it would be ready soon, but then called out another customer's order while we continued to wait. The screen indicated that my food was ready the entire time. As an older Latino man, I noticed that my wife and I were the only non-white customers in the place. While I wasn't overtly mistreated, I felt overlooked, especially since everyone else was being served while I waited. I submitted a complaint via the app, and corporate reached out to say they would investigate. I specifically requested a call from someone to explain the situation, but no one ever followed up. I reopened my complaint, and still, no one called. At this point, I've decided I will never return to this location."
All prices are estimates on menu.