Phone: +18453770030
Address: 10 Banks St, Accord, USA, United States
City: Accord
Menu Dishes: 19
Reviews: 132
"We were upstate for the weekend and were truly looking forward to our dinner at Inness. The resort was clearly busy with a wedding taking place and upon arrival to the restaurant, we were told that we would need to wait 10 minutes for our table. We agreed and had not problem with the wait so we proceeded to the bar to order a cocktail. While waiting we saw two other parties that arrived after us be seated and after 30 minutes, we checked back in with the host. The host said they had been dealing with things and we then waited another 10 minutes for a table to clear before we were seated. Our server didn 't know menu items and wasn 't able to get clarity or details. And, several of us used the bathroom while there and asked twice to have the towels in the bathroom restocked which never was completed. We ended up taking our napkins to the bathroom to use as towels. At the end of the evening we gave feedback to the host who we learned was also the GM and the response was the team is new and I knew this would be a tough night as the doors opened, thank you for the feedback, have a good night. It is clear that the restaurant at Inness needs better management to manage seatings (minimize wait as they are able), train staff (don 't put staff in situations they are not trained to manage), maintain the restaurant throughout the evening (restock bathroom towels) and handle customer service. As we walked out of the restaurant the host/general manager scurried by us with their bag and waved goodnight. Really disappointing and as a result, I would never recommend going to this restaurant. Read reviews on the hotel where you will find a slew of insights on the restaurant. I wish we would have done that before our visit."
All prices are estimates on menu.