"My family and I like Panera in general and have been going to this location for years due to its convenience. Recently, however, it started going down a steep hill. Some specific things to point out: The ice maker in the soda machine has been broken for many weeks. They now have a bucket (see the picture) with pieces of ice floating that you need to scoop out with a cup that 's often floating in it that everyone grabs with their hands. This is not only a failure to maintain but likely a violation of a sanitary code. They instituted a new system where they removed the cups for self-ordering kiosks and you are supposed to receive it with your order. But their IT system does not seem to know anything about it, so you have to ask for a cup when you receive your order (they often ask you what size). Are they suspecting their customers of theft? Would be nice to enjoy a cup of coffee while you wait for your order 20-30 minutes during peak times like the good old times, but no you have to wait till you get your food. Hope someone in headquarters is reading this and actually approved this initiative. The staff is poorly trained and often misses things in your order (about half of my to go orders lack something, a spoon, a side, etc). On a few occasions, when I pointed it out, they were rude to me and I had to call the manager. They often miss ingredients, especially towards the end of day. The French baguette side seems to be the most scarce commodity. So much for a restaurant which has the word 'bread ' in its name? They have a screen where you can track your orders. However, when I order via the self-service kiosk, they never show up there. I do not see these issues at other Panera locations and, hopefully, they will get things back to normal. If and when this happens, inwil be happy to update my review. Service: Dine in Meal type: Dinner Price per person: $10–20 Food: 3 Service: 1 Atmosphere: 3"
