"I had appeared at 11 o'clock when they opened, and I was the only one in the restaurant. I sat down and, no exaggeration, waited 40 minutes before someone asked me if I was waiting for someone. I said no, I'm waiting for someone who takes my order. it turned out that I should order at the counter. that's my fault, I suppose, but how should I know? the fries were ok and the chicken stables were very hard. I'm usually a big tipper, but this time I didn't get a service. you will get a job sign here, so they won't lose their lunch! edit: thanks for the answer, matt. I can understand that completely. it was actually one of the people you trained who asked me if I was waiting for someone. you seem like a serious family business, and I will try."