Grosse Pointe Farms
Panera Bread

Panera Bread

17150 Kercheval Avenue, Grosse Pointe Farms, 48236, United States Of America

Cafe • Salads • American • International


"I wish I could give this Panera 0 stars. The past 1-2 years it’s gone down the drain. I ordered today on my mobile app and I came in early so I went to go sit down in the back. One of the employees that was standing on the outside of the counter handing out pick up orders was yelling at a customer in front of everyone to never come back again and he wasn’t allowed. The customer continued walking out and didn’t comment back. The employee said he doesn’t like how he grabs the bag from his hand every time he comes in. Now I see why… they are extremely behind and everything is WRONG! They are all yelling and talking about customers out loud. I get it gets busy and overwhelming but the way they acted was so unprofessional. Finally when I got my order I left, I made the mistake of opening it when I got home. I got a you pick 2 an Asian sesame salad with a chipotle chicken sandwich half. When I got home it looked like a handful of lettuce in the container. Come to find out they put a whole half of an avocado in my salad under the lettuce. This salad doesn’t even contain avocado. My sandwich was a whole sandwich. I asked for turkey instead of chicken (the only thing right) and sourdough instead of focaccia. They didn’t put sourdough and barely put any toppings on the sandwich, so it was all bread 4-5 turkey slices stacked. I’ve never been so disappointed with an establishment. It should not be $31 for disappointment. Undercover boss really needs to get over there."