"I ordered a sandwich online on 1/13/23 and then received a call from the Cleves Subway restaurant informing me that they didn 't have the ingredients to make my sandwich. I asked them how I could get my money back (which I had paid online) and they were unable to help me out in getting a refund they suggested looking for a help button on the app. Once I found the help button, I found that Subway doesn 't have a call center that you can call, only a help page that you can submit your issue. I submitted my issue to the help page and received an automated email reply stating that my concern would be directed to the correct department. Two weeks have passed and I still haven 't received correspondence from Subway corporate so I called the store again and asked for the owner to call me. As of today, I have not received a call from the owner of the store or anyone else at Subway. While the app is fairly easy to use, and I 've gotten good service from this particular store in the past, it 's unlikely that I 'll order anything from Subway in the future...all over a $7 sandwich."
