"I recently visited this Solana Beach, CA Panera store after not having visited for a long time. I placed my order with a woman at the counter and was presented with a terminal that asked what size tip I wanted to leave. Since my order was for a take-outorder, I declined to leave a tip. The woman taking my order must have seen that because she was not very friendly and did notsay anything. My order included a coffee but she did not say to wait, or that she'd prepare my coffee, so I went to the otherend of the store to pick up my order. Eventually the bagel came, but no coffee. I asked someone behind the pickup counter wheremy coffee was, and she came back a bit later with my coffee. The coffee cup had a lid loosely placed on top. I tried to push thelid on tighly but it would not stay on. The rim of the paper cup was kind of crushed all around. This should never be the casewith a new cup. I took a new cup from the pick up area and went over to the sugar area and poured my coffee into a new cup,unfortunately creating more waste to end up in a landfill. Upon reflection, I firmly believe the woman I paid was angry orannoyed that I didn't leave a tip (for a take-out order! and didn't tell me whether or not I should wait there for my coffee.Then when I had to ask for it at the pickup counter, she squeezed the rim of the cup so the lid would not stay on and I'd spillthe coffee all over myself in the car. Nice. She was short, kind of round shaped, hispanic, borwn hair, in her 40s or 50s. Ihope the manager can use this info to fire her for her very awful behavior. I do not feel I need to leave tips for take-outorders. It's the business's job to provide a living wage, not mine. If I had eaten in the establishment, I would have left atip, but having a tip expected for a take-out order is just extortion, and I will not be intimiated. Buyer beware. For all Iknow, she may have also spat in my coffee. Poo-nera!"
