"I used to love Libretto’s- it was the only pizza I would order. But, the past 3-4 times I’ve gotten pizza from them I have been disappointed (received cold pizza, additional toppings not included, special instructions not recognized). Last night was the last and final time for me. The pizza was meh…fine enough to eat but mostly we regretted wasting money on it. For a $30 medium pizza, there should be SOME wow-factor but it was overall bland despite having pepperoni, red peppers, sausage, and ricotta cheese on it. Several times I’ve actually had to add things to the pizza when it got delivered and put it in the oven to best it up to eating temperature. One thing that has annoyed me MANY times with them is that when I order delivery, I always ask for ranch/bleu cheese in the “special instructions” box (because they took off the actual place to click a box to add the condiments to your order) but never not one time have I gotten the ranch/bleu cheese! That may seem like a small thing but 1. Their ranch is pretty great, and 2. I’ve asked in-store “how do I ensure this will be added to my online order?” and that’s what they said to do. When the pizza is as bland as theirs has become, you truly need the dipping condiment. Overall, disappointing pizza and entirely overpriced for what you get."
