"Ask the person that is taking the order to write down what the customer wants or to type it into their phone. Repeat what they said and then ask a manager for help after. It shouldn't take 10 minutes to place an order. I said that I wanted unagi nigiri. I told her my order 6 times. I should have to tell my order once, twice, or three times tops. I don't know if there was a language barrier but unagi means eel. Make sure that your employees know the Japanese vocabulary. I order maguro. Therefore, I expect the person that is taking my order to know that maguro means tuna! I asked you for two unagi nigiri and you asked me, "We have nigiri squid, eel, etc. What do you want?" I told you that I wanted unagi. Do you not know that unagi means eel? I know the Japanese terms. I'm sorry that I didn't speak to you in plain English and tell you that I want eel and tuna. You gave me 8 tuna sashimi and 4 sashimi unagi when I wanted 4 sashimi unagi, 4 sashimi hamachi (yellowtail), and 2 nigiri unagi. I don't know where the miscommunication happened. In this time and age, people just want to get the food and take it home. I think that it would be a good idea to have an online ordering system of some sort or just make sure that your employees are more knowledgeable of the menu. I am not sure where the miscommunication took place, but thank you for giving me my money back! It looked delicious but I didn't take one bite. I was upset because I didn't get the extra ginger that I asked for! Thanks for making sure that you gave me extra wusabi and no soy sauce because I had soy sauce at home. Sorry for the not business. See you next time. I hope that you improve your process of communication."
