Ichiban Sushi & Asian Grille

3424 S State St, Salt Lake City, UT 84115, 84115-4728, United States

🛍 Asian, Sushi, Cheese, Chinese

3.9 💬 8981 Reviews
Ichiban Sushi & Asian Grille

Phone: +18014868882

Address: 3424 S State St, Salt Lake City, UT 84115, 84115-4728, United States

City: Salt Lake City

Menu Dishes: 35

Reviews: 8981

Website: https://www.ichibansushislc.com

"Ask the person that is taking the order to write down what the customer wants or to type it into their phone.  Repeat what they said and then ask a manager for help after.  It shouldn't take 10 minutes to place an order.  I said that I wanted unagi nigiri.  I told her my order 6 times.  I should have to tell my order once, twice, or three times tops.  I don't know if there was a language barrier but unagi means eel.  Make sure that your employees know the Japanese vocabulary.  I order maguro.  Therefore, I expect the person that is taking my order to know that maguro means tuna!  I asked you for two unagi nigiri and you asked me, "We have nigiri squid, eel, etc.  What do you want?"  I told you that I wanted unagi.  Do you not know that unagi means eel?  I know the Japanese terms.  I'm sorry that I didn't speak to you in plain English and tell you that I want eel and tuna.  You gave me 8 tuna sashimi and 4 sashimi unagi when I wanted 4 sashimi unagi, 4 sashimi hamachi (yellowtail), and 2 nigiri unagi.  I don't know where the miscommunication happened.  In this time and age, people just want to get the food and take it home.  I think that it would be a good idea to have an online ordering system of some sort or just make sure that your employees are more knowledgeable of the menu.  I am not sure where the miscommunication took place, but thank you for giving me my money back!  It looked delicious but I didn't take one bite.  I was upset because I didn't get the extra ginger that I asked for!  Thanks for making sure that you gave me extra wusabi and no soy sauce because I had soy sauce at home.  Sorry for the not business.  See you next time.  I hope that you improve your process of communication."

Full menu - 35 options

All prices are estimates on menu.

Entrées

Soups

Jumbo Roll

Special Roll

Sushi Rolls

Sushi/Sashimi(2Pcs)

Soup And Salad

Sushi Nigiri

Appetizer

Sushi

Japanese Specialties

Extras

Sides

Signature Bowls

Fried Rice

Japanese Cuisine - Nigiri Sushi Or Sashimi ( 2Pc Per Order )

Pizza

Boxes

Dessert

Soup & Salad

Seafood

Japanese Cuisine Chef'S Special Roll

Sandrine Sandrine

Half off SushiCame in for lunch with some family, and everything was delicious. All rolls are half off, the service is quick, and large portions! Definitely recommend!

Address

Show Map

Reviews

Sandrine
Sandrine

This place has pretty good sushi, but very bad service. Don't go for the service, go for half price sushi. They also have naturo style sushi, which is sensibly low carb (not half off).


Miriam
Miriam

This place has pretty good sushi, but very bad service. Don't go for the service, go for half price sushi. They also have naturo style sushi, which is sensibly low carb (not half off).


Kade
Kade

Great prices for great tasting sushi. The service was fast and efficient and family oriented...I'll be back! Why Zomato insist on 140 characters I don't know...app needs some improvements View menu


Alysha
Alysha

Once I placed my order online, I drove a long way min. since I avoid the freeway) to get it, and once I arrived, the cashier confirmed my order, I repeated what I ordered and she verified it was all good to go. I drive all the way back to my home, and once I opened it up, what do I find, only of the items I wanted. The third I was actually wanting over everything else, but it was the wrong item. There is NO WAY that crab rangoon is a Jalapeño cream cheese style sushi. Yet that's what I got. I called them and they already knew that I had this order. Either the customer the Jalapeño sushi was intended for already contacted them, or this was a known mistake. The receipt I had even confirms what...


Mavren
Mavren

Once I placed my order online, I drove a long way (25 min. since I avoid the freeway) to get it, and once I arrived, the cashier confirmed my order, I repeated what I ordered and she verified it was all good to go. I drive all the way back to my home, and once I opened it up, what do I find, only 2 of the 3 items I wanted. The third I was actually wanting over everything else, but it was the wrong item. There is NO WAY that crab rangoon is a Jalapeño cream cheese style sushi. Yet that's what I got. I called them and they already knew that I had this order. Either the customer the Jalapeño sushi was intended for already contacted them, or this was a known mistake. The receipt I had even confi...


Nikko
Nikko

Ask the person that is taking the order to write down what the customer wants or to type it into their phone.  Repeat what they said and then ask a manager for help after.  It shouldn't take 10 minutes to place an order.  I said that I wanted unagi nigiri.  I told her my order 6 times.  I should have to tell my order once, twice, or three times tops.  I don't know if there was a language barrier but unagi means eel.  Make sure that your employees know the Japanese vocabulary.  I order maguro.  Therefore, I expect the person that is taking my order to know that maguro means tuna!  I asked you for two unagi nigiri and you asked me, "We have nig... View menu


Gică
Gică

Ask the person that is taking the order to write down what the customer wants or to type it into their phone.  Repeat what they said and then ask a manager for help after.  It shouldn't take 10 minutes to place an order.  I said that I wanted unagi nigiri.  I told her my order 6 times.  I should have to tell my order once, twice, or three times tops.  I don't know if there was a language barrier but unagi means eel.  Make sure that your employees know the Japanese vocabulary.  I order maguro.  Therefore, I expect the person that is taking my order to know that maguro means tuna!  I asked you for two unagi nigiri and you asked me, "We have nig...


Komal
Komal

Ask the person that is taking the order to write down what the customer wants or to type it into their phone.  Repeat what they said and then ask a manager for help after.  It shouldn't take 10 minutes to place an order.  I said that I wanted unagi nigiri.  I told her my order 6 times.  I should have to tell my order once, twice, or three times tops.  I don't know if there was a language barrier but unagi means eel.  Make sure that your employees know the Japanese vocabulary.  I order maguro.  Therefore, I expect the person that is taking my order to know that maguro means tuna!  I asked you for two unagi nigiri and you asked me, "We have nig...


Ryley
Ryley

Ask the person that is taking the order to write down what the customer wants or to type it into their phone.  Repeat what they said and then ask a manager for help after.  It shouldn't take 10 minutes to place an order.  I said that I wanted unagi nigiri.  I told her my order 6 times.  I should have to tell my order once, twice, or three times tops.  I don't know if there was a language barrier but unagi means eel.  Make sure that your employees know the Japanese vocabulary.  I order maguro.  Therefore, I expect the person that is taking my order to know that maguro means tuna!  I asked you for two unagi nigiri and you asked me, "We have nig... View menu

Salt Lake City

Salt Lake City

Salt Lake City, surrounded by stunning mountains, offers diverse cuisine with popular dishes like fry sauce, funeral potatoes, and pastrami burgers, reflecting its rich cultural blend.

Categories

  • Asian Experience a culinary journey through Asia with our diverse menu. From the spicy flavors of Thai curry to the savory umami of Japanese sushi, we offer a wide variety of dishes that celebrate authentic Asian cuisine.
  • Sushi Delight in our exquisite sushi selection, featuring fresh ingredients, expertly crafted rolls, and traditional nigiri. Each bite offers a harmonious blend of flavors, promising a true taste of Japan. View menu
  • Cheese A curated selection of artisanal cheeses from around the world, featuring diverse flavors and textures that delight the palate. Perfect for sharing or savored individually with the ideal accompaniments.
  • Chinese Savor the rich, authentic flavors of China with our selection of iconic dishes. From savory stir-fries to mouthwatering dim sum, each creation captures the essence of traditional Chinese cuisine, delighting your taste buds with every bite.

Amenities

  • Kids
  • Delivery
  • menu
  • Television
  • menu
  • Serves Alcohol

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