Phone: +18014868882
Address: 3424 S State St, Salt Lake City, UT 84115, 84115-4728, United States
City: Salt Lake City
Menu Dishes: 35
Reviews: 8981
Website: https://www.ichibansushislc.com
"Ask the person that is taking the order to write down what the customer wants or to type it into their phone. Repeat what they said and then ask a manager for help after. It shouldn't take 10 minutes to place an order. I said that I wanted unagi nigiri. I told her my order 6 times. I should have to tell my order once, twice, or three times tops. I don't know if there was a language barrier but unagi means eel. Make sure that your employees know the Japanese vocabulary. I order maguro. Therefore, I expect the person that is taking my order to know that maguro means tuna! I asked you for two unagi nigiri and you asked me, "We have nigiri squid, eel, etc. What do you want?" I told you that I wanted unagi. Do you not know that unagi means eel? I know the Japanese terms. I'm sorry that I didn't speak to you in plain English and tell you that I want eel and tuna. You gave me 8 tuna sashimi and 4 sashimi unagi when I wanted 4 sashimi unagi, 4 sashimi hamachi (yellowtail), and 2 nigiri unagi. I don't know where the miscommunication happened. In this time and age, people just want to get the food and take it home. I think that it would be a good idea to have an online ordering system of some sort or just make sure that your employees are more knowledgeable of the menu. I am not sure where the miscommunication took place, but thank you for giving me my money back! It looked delicious but I didn't take one bite. I was upset because I didn't get the extra ginger that I asked for! Thanks for making sure that you gave me extra wusabi and no soy sauce because I had soy sauce at home. Sorry for the not business. See you next time. I hope that you improve your process of communication."
All prices are estimates on menu.
Salt Lake City, surrounded by stunning mountains, offers diverse cuisine with popular dishes like fry sauce, funeral potatoes, and pastrami burgers, reflecting its rich cultural blend.