Soy Sauce Soy Sauce

A savory and salty sauce made from fermented soybeans, used to enhance flavor in various dishes.

Ichiban Sushi & Asian Grille

Ichiban Sushi & Asian Grille

3424 S State St, Salt Lake City, UT 84115, 84115-4728, United States

Asian • Sushi • Cheese • Chinese


"Ask the person that is taking the order to write down what the customer wants or to type it into their phone.  Repeat what they said and then ask a manager for help after.  It shouldn't take 10 minutes to place an order.  I said that I wanted unagi nigiri.  I told her my order 6 times.  I should have to tell my order once, twice, or three times tops.  I don't know if there was a language barrier but unagi means eel.  Make sure that your employees know the Japanese vocabulary.  I order maguro.  Therefore, I expect the person that is taking my order to know that maguro means tuna!  I asked you for two unagi nigiri and you asked me, "We have nigiri squid, eel, etc.  What do you want?"  I told you that I wanted unagi.  Do you not know that unagi means eel?  I know the Japanese terms.  I'm sorry that I didn't speak to you in plain English and tell you that I want eel and tuna.  You gave me 8 tuna sashimi and 4 sashimi unagi when I wanted 4 sashimi unagi, 4 sashimi hamachi (yellowtail), and 2 nigiri unagi.  I don't know where the miscommunication happened.  In this time and age, people just want to get the food and take it home.  I think that it would be a good idea to have an online ordering system of some sort or just make sure that your employees are more knowledgeable of the menu.  I am not sure where the miscommunication took place, but thank you for giving me my money back!  It looked delicious but I didn't take one bite.  I was upset because I didn't get the extra ginger that I asked for!  Thanks for making sure that you gave me extra wusabi and no soy sauce because I had soy sauce at home.  Sorry for the not business.  See you next time.  I hope that you improve your process of communication."

P.F. Chang's

P.F. Chang's

10081 Gulf Center DrFL 339138963, Fort Myers, United States

Wine • Asian • Chinese • Cocktail


"There’s really no reason to make a reservation at PF Changs’s because they obviously over book their dining room on purpose. I’m disabled and was forced to sit outside on a backless bench because there were so many disgruntled diners filling up the waiting area inside the restaurant. When I made the “reservation”, I told them about my disabilities and the requirements for our table. I understand that my situation is unique and bothersome for restaurants, but they really made no attempt to accommodate my needs. We were shoe horned into a table in the middle of the dining room that was extremely difficult for me to navigate through with my cane. Fortunately, my fellow diners moved around to help me get by without bothering their dining experience too much. A bus person dropped a large tray of glassware right behind me, but I wasn’t hit by any of the broken items or their contents. The food was fairly average, certainly not worth the parking fiasco and the unnecessary wait for our “reserved” table. There was a dining room manager who did her best to make sure that we weren’t affected by the broken glass or the danger of the wet floor while we were leaving. She even escorted us to the front door so that we could get out safely. I told my wife to take a good look around, because we won’t be there again. Also, after my wife paid for our drinks with her credit card while we waited for our table, she received 3 messages from the fraud department of her bank concerning 3 other charges that had just been made with her card. Obviously this establishment has some untrustworthy employees that are looking for the opportunity to steal customers information while they dine there. It makes you wonder about the hiring process and even the management itself."