"In the fall of 2017 we came here to celebrate the boss’s birthday. The food and the service were mediocre. What you are dropping $100 per head on dinner you expect something a little more than mediocre. I received a very nice email from Tony Foreman the proprietor asking specifically about my complaints. I responded ends and the following emails he copied his minion, Will Napier. In Mr. Forman‘s email, he promised that the next time we plan to dine there I should let him know in advance and he would make our experience a lot better. He also seemed to suggest a bottle of wine on the house with the help of the wine steward. Now you have to understand that we live on “ that small little island in the Pacific” and don’t get to Baltimore very often. We were planning on returning just six months ago, again for the boss’s birthday. I emailed him in advance along with a copy of our previous emails. In the next emails I was passed down to a woman in the office who asked when my reservation was for. I told her and also asked if one of my favorite managers, who I knew well, still work there. No response from either the woman in the office, Will Napier, or Mr. Foreman. The evening of the reservation came, and we were seated at our table with little or no recognition of anything. Just two people walking in off the street and asking to be seated for dinner. Although the service was a little better this time, and less confused, my review of the food remains the same, just mediocre. No special help or offer from the wine steward, and basically no recognition of any previous emails or promises. Would I return? I don’t think so."
Squid
