"The older woman who finally located my order was defensive about the mix-up and spoke to me without making eye contact, despite the fact that I remained calm and composed—not that we need more conflicts in the world today. In the end, I received cold food after spending 20 minutes sorting everything out. She even acknowledged that the younger staff need to improve their order-taking skills. One would think they would have just remade my order since I had so much time invested in waiting, and my food was getting colder by the minute.
Carter's used to be my go-to spot whenever I visited Adel; it felt incomplete without having their soft fried gizzards. However, after this last experience, I'm finding Popeye's more appealing—even though they don't serve gizzards."
