1Lb King Crab
Crafty Crab Miami Gardens

Crafty Crab Miami Gardens

18192 NW 27th Ave, 33056, Miami Gardens, US, United States

Cafés • French • Drinks • Seafood


"So, I waited until I was no longer annoyed to post this review. We stopped by thus location to see if they could accommodate a large party (22 people). The nice young lady at the counter recognized it was a really large party and asked us to wait while she got her manager. The manager came out and said, no problem . They took my name and phone number, advised me of the 18% gratuity charged for large parties and we left. The day of the event we called to see if 4 more could be added to our party. We were told they could not accommodate (even at a nearby table) the addition to our party because they were full. No worries. We had a few cancelations so it all worked out. We arrived ON TIME to a practically empty restaurant. Part of me was excited because I knew the service would be quick. The other part was annoyed because they were obviously NOT full. The service was HORRIBLE! Here are some highlights:1. The manager sent over ONE waitress to serve us...20+ people....1 server.2. The MANAGER brought me a hot rum and Coke and thought I was irrational for asking for ice.3. Taking the drink order took an hour. An hour and a half after being seated We were STILL waiting for drinks.4. Food order took almost an hour to take. I had to tear paper off the table and take half of the orders MYSELF.5. The youngest member of our party was forgotten about. We ended up canceling his order. He got full on other people's French fries and the bowl of lemons the server put in front of him (I am not kidding).6. I asked the crowd of girls (doing nothing) at front desk if they would be available to help the 1 server. I was told that the manager would not assign us another server as to not have to split the gratuity.As an attempt to apologize, the server came over to the table with Crafty Crab paraphernalia...WHY would I market your business after that service?!At this point we collectively decided we were NOT giving them 18%. So, we paid in cash. When the server saw the discrepancy she went to get the manager who tried to say we HAD to pay the 18% and wanted to know what was wrong with the service (after we had complained ALL NIGHT). We respectfully advised him they weren't getting another dime out of us, made sure all the checks were paid and left.I WILL say the food was good. But for me, the service soured the experience. If the manager didn't have the bandwidth to service a large party he should have just said so. If you have a smaller party you may get better service. Large parties, go elsewhere or bring cash."