"Completely ruined our evening. Decided to give a local restaurant a chance. Yes we did use a delivery service, they did nothing wrong on their end. The restaurant on the other hand, never answered the phone when we called to get corrections straight on our botched order. Ended up calling the other franchise, lady was very nice on her end. Gave the original one more call before closing and she was rude and pretty much told us to off. No meatballs in spaghetti (paid extra and wanted marinara not meat) . Wanted Alfredo not meat sauce on tortellini. Both came smothered in red sauce that was so burnt we didn't even try to hold our nose to eat. Added the cutlery to our order. Thank goodness my hotel had some in lobby or else I'd have to eat with my hands...Complete disaster. But the rude girl wanting to not answer the phone before they close is what put the icing on the cake. Pandemic or not, customer service is what keeps these local businesses alive. We Will NEVER give this place another opportunity to be supported."
