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Hilton Garden Inn Temple Medical Center

Hilton Garden Inn Temple Medical Center

1749 Scott Blvd, 76504, Temple, US, United States

American


"Check in was a nightmare. We called beforehand asking when is the latest time we could check in since we knew we would get there by 3 AM and they told us that was fine and we could check it any time after we booked the hotel. So we get there by 3 AM and the woman there basically did not want to check us in, saying we came too late and she had to call her manager. So we waited a long time with a fussy baby for her to keep calling around and I guess she wasn 't able to get ahold of anyone so she finally gave us a room key but acted like she was doing us this BIG FAVOR and giving it for free and like we didn 't pay $170 for one night for our reservation. It was ridiculous.Hotel room smelled like mold and when we saw the room had a shower, we asked if we could be switched to a room with a tub since we had a 1 year old with us and she couldn 't take a bath in a walk in shower (it pretty much was just a curtain blocking the rest of the bathroom floor from the water and a hose. It reminded me of a place you would take a dog a bath). The lady said she can 't do anything since we weren 't suppose to even be there and there 's nothing she could do even when I asked her how are we suppose to take our daughter a bath then? She didn 't care and she didn 't want to help or even talk to us. Very rude. We should 've just asked for a refund but it was 3AM in the morning and everyone was exhausted from the drive. Long story short, horrible customer service here and rude workers. We paid alot of money for one night, one room just to be treated like we are asking for handouts. Ridiculous. ? It was a young Asian woman who was working that night.And they don 't have free breakfast, it 's $10 per person.Rooms: Dirty, the water pressure in the shower was off. The shower was more like a curtain to divide the rest of the floor from the water. It was not a real shower. Could not take our daughter a bath there.Safety: I didn 't feel safe since there was an extra door in the room that led to the room next door."